Customer Care Representative

Speedy Transport Group Inc.
London
CAD 60,000 - 80,000
Job description

Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+ trucks, and 500+ employees operating out of ten terminals.

What Speedy Transport Has to Offer

  • Yearly salary increases based on performance
  • Bonus pay and paid time off
  • RRSP Match
  • Extended health, dental, and vision care
  • Life and disability insurance
  • On-site parking

Position Summary:

We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our London terminal.

Hours: Monday to Friday Day Shift

Duties & Responsibilities:

  • Carry out administrative activities associated with manifesting for various loads.
  • Establish work priorities, processing shipments to brokers, and ensure deadlines are met.
  • Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
  • Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
  • Research and follow up on customer problems and respond to questions.
  • Obtain information from the customer to perform a requested task.
  • Tracing and producing P.O.D.'s for customers.
  • Calling customers to confirm delivery on unsigned bills.
  • Answering customer pick-up calls.

Qualifications:

  • Knowledge of Customs paperwork considered an asset.
  • Previous experience within the transportation industry preferred.
  • Must be proficient with Microsoft Office.
  • Ability to work and learn in a fast-paced environment.
  • Ability to work effectively, efficiently, and courteously with other staff.
  • Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.

Job Types: Full-time, Permanent

Pay: From $37,440.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer Service: 1 year (preferred)

Work Location: In person

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