UX Researcher, Documentation Quality

Company:

Qualcomm Canada ULC

Job Area:

Engineering Services Group, Engineering Services Group > UX Researcher

Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5G's potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

We want to know more about the quality of our developer docs and technical communication for our strategic products. A good User Experience Researcher can help us understand the actions we need to take to deliver a compelling product and documentation experience.

As a User Experience Researcher focusing on document quality (UXR), you’ll help your team of content strategists, architects, product managers, and engineers understand how developers work with our content and their documentation needs. You’ll work with stakeholders across functions and levels and have direct impact on strategies for successful product deliveries. You’ll play a critical role in helping create accurate, useful, and accessible content through multiple delivery channels like the web and PDF. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

At Qualcomm, we are focusing on delivering high quality documentation and user assistance to an increasingly diverse group of developers who work with our technology. For example, Snapdragon technology, Qualcomm Linux, and Qualcomm AI initiatives are growing strategic platforms that need effective and high-quality technical communication.

Responsibilities:

• Define and measure quantitative UX goals and metrics in collaboration with technical communication managers, Customer Engineers, and Program Managers.
• Develop statistical models and meaningful metrics to understand doc user experience and developer personas.
• Conduct empirical research using methods from computer science, qualitative social science, econometrics, and other fields to understand user behavior and extract meaningful patterns from large and small data sets.
• Examine existing data and product designs to generate hypotheses and plans for high-impact research.
• Prioritize and drive research to improve user experience and overall user assistance. Communicate findings to stakeholders in the company. Make research findings convincing and actionable for both research experts and non-experts.

Minimum Qualifications:

• Bachelor's degree (or equivalent research experience).
• 2 years of experience in applied research for software or hardware development.
• Experience in qualitative research, presenting data, and drawing recommendations.

Preferred Qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• 2 years of experience working with director-level leadership or above.
• 2 years of experience conducting UX with a focus on documentation quality (e.g., finding appropriate docs and gauging their effectiveness), and working in a large, matrixed organization.

Applicants:

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.