Color & Curl Concierge Cosmoprof 07335

Overview

Job Title: Color & Curl Concierge

Company: BSG

The Color & Curl Concierge is our steward to the industry demonstrating our dominance in all things color related and in talent development, technical, business and selling skills. The Concierge maximizes sales by maintaining and expanding (opening new doors) a customer base through market analysis, selling approved beauty products, introducing new products and concepts, providing customer service, conducting product education in store and virtual. Offering color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists.

Primary Duties:

Grow Yourself

1. Dominate the industry in talent development, technical and selling skills.
2. Passionate desire to learn and grow, striving for continuous improvement while owning personal development and growing techniques to generate new customers.
3. Schedule, prepare and follow through on business development days to increase product knowledge and develop professional vendor and customer relationships.
4. Remain agile to changes in the market while building industry knowledge and intuition to react to a competitive market.
5. Be the Category expert in Color & Curl/Texture, sharing information with team and customers.
6. Create an organized work environment and workflow to efficiently service customers.

Grow Team and Culture

1. Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor.
2. Conduct effective basic in-store/salon and virtual education.
3. Determine customers’ needs and offer products and services to best align their products and needs.
4. Conduct periodic meetings to keep employee relations at a high level and keep employees informed of relevant information by utilizing leadership skills.
5. Initiate business relationships that gain customers’ trust and confidence for effective selling and customer service.

Grow the Business

1. Develop and review market analysis, organization of prospect funnel process, opening new accounts with follow up and follow through.
2. Meet or exceed established metrics, color growth goals as well as other standards and expectations.
3. Establish technical expertise pertaining to products and programs.
4. Implement marketing and merchandising programs, and survey assignments to complete social marketing services to support store business.
5. Utilize Social Media to drive business and market customer and vendor events.
6. Create customer profile system for each major account, containing pertinent account data and facts that accurately outline marketing, sales, and merchandising strategy levels for each.
7. Ensure all customer service issues and questions are resolved in a timely, appropriate and effective manner.
8. Ensure all store opening and closing procedures are performed correctly.
9. Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques.
10. Own inventory accuracy with cycle counts in store, keeping shelves stocked, and monitoring turn of color and curl products.
11. Communicate with corporate partners on emerging trends, styles and products.
12. Utilize purposeful and effective cold-calling techniques to generate new customers.
13. Strictly comply with established procedures regarding the processing of returns and/or approved conversions.
14. Timely completion of assignments and projects that may be assigned.
15. Strictly comply with company safety procedures – city, state and federal laws.

Experience and Skills Required:

• One year retail or full service sales.
• Licensed cosmetologist highly preferred.
• Reliable transportation to effectively service designated store and market.
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
• Strong Microsoft Office, specifically Excel and PowerPoint, Oracle, and POS applications.
• Comprehensive knowledge of computers, mobile devices and social media platforms.
• Ability to travel to shows and sales meetings a minimum of 3 times a year.
• Ability to work in a constant state of alertness and a safe manner.
• Commitment to working scheduled hours with flexibility to work additional hours based on changing business needs.
• May be required to work in other stores and in field at times.
• Strong time management and organization skills with the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills, at all levels within and outside the organization.

Working Conditions / Physical Requirements:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles.

• Driving
• Sitting
• Standing and Walking
• Bending and Twisting neck
• Bending waist (forward or sideways)
• Climb and Balance
• Stoop and Kneel
• Squatting (crouch or sit on one’s heels)
• Reaching with Hands and Arms
• Lifting up to 25 lbs.

Starting at $15.50/hr. depending on experience.