IT Help Desk - Systems Administrator, Toronto

IT Help Desk - Systems Administrator, Toronto

ABOUT ONEX:

Onex is an investor and asset manager that invests capital on behalf of Onex shareholders and clients across the globe. Formed in 1984, we have a long track record of creating value for our clients and shareholders. Onex became a public company in 1987 and is listed on the Toronto Stock Exchange under the symbol ONEX.

The Opportunity:

We are seeking a motivated and detail-oriented individual to join our Enterprise Technology group as an IT Help Desk - Systems Administrator. This role serves as the first point of contact for all IT-related queries within the office, supporting and maintaining IT hardware assets and providing essential technical expertise. This role will be based in Toronto.

Key Responsibilities:

• Provide first-level support for all desktop issues and executive/team support.
• Advanced troubleshooting across various IT domains such as end-user hardware, mobility, desktop applications, network fundamentals, updates, and patch management.
• Deploy and manage IT devices including computers, laptops, printers, and mobile phones, ensuring robust security hardening and system integrity.
• Develop and conduct training and orientation for end-users on IT systems and processes.
• Manage audio/visual and telecommunication systems for meeting rooms and individual users (MS Teams).
• Administer mailboxes, licenses, and permissions through Active Directory/Azure AD and Office 365.
• Document and maintain accurate system configurations and architecture.
• Implement change management initiatives and support the adaptation of new IT solutions.
• Conduct security analysis and apply relevant policies across all managed systems.
• Provide onsite support to one of two offices located within Toronto’s Financial District.

Candidate Profile:

• A minimum of five years of IT experience, with at least two to three years in a systems administration role.
• Exceptional verbal and written communication skills, with a proven ability to establish trust and rapport with team members and stakeholders.
• A collaborative, results-driven, and service-oriented disposition.
• Strong analytical skills and a keen attention to detail.
• A proactive approach to identifying and addressing gaps in IT service delivery.
• Comprehensive knowledge of Microsoft technologies including DNS, DHCP, Active Directory/Azure AD, Group Policy, and Microsoft Intune.
• Proficiency in PowerShell scripting to enhance operational efficiency and automate repetitive tasks is advantageous.
• Certifications in ITIL and Change Management are highly regarded.

Diversity Equity & Inclusion:

Onex recognizes that a diverse team and inclusive environment are vital in contributing to our continued success as an investor and asset manager. We believe that diverse perspectives create better outcomes for us and our stakeholders, including the companies we invest in, our shareholders, investors and clients, as well as the communities we serve.

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