Manager, Change Management & Communications

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Aplin has partnered with a Downtown, Toronto client, seeking a Manager, Change Management & Communications. This contract opportunity will start in early March and will run for 7 months with potential to extend beyond. This is mostly a remote opportunity that requires the ability to work EST time zone, presence in our client's Downtown Toronto office would be preferred once a month to meet with the team.

What you will do:

• Development and execution of internal communications in support of CRM transformation
• Support and influence organizational change aligned to the change management plan for CRM Transformation through effective communications strategies
• Produce internal communications using a variety of channels (i.e. leadership speaking notes, Intranet articles, Q&As, key messages, emails, videos, video scripts, briefing documents, etc.) in multiple voices intended for different audiences and project personas
• Utilize strong attention to detail to capture the nuance required for different audiences, ensuring each communication is tailored for various areas of our business
• Sustain, ideate and execute the internal portal and other channels program for communications and training for CRM Transformation with a vision of continuous improvement
• Collaborate with the FOT Learning & Development Manager on training resources for an internal portal/intranet and other training communication
• Coordinate translation and distribution of communications materials
• Iterate on the communications strategy and content based on feedback as necessary through the project

Your qualifications:

• 3-5 years of experience developing highly effective internal communications in a corporate environment
• This is a hands-on, fast-paced role that will require strong communication and collaboration skills with a strong motivation to get things done.
• Demonstrated experience developing bespoke communications plans that support change management goals across large organizations
• Ability to develop communications with a Senior Leadership audience: concise, practical, and timely
• Clearly communicate complex content in a digestible way to a variety of audiences by using out-of-the-box tactics
• Strong initiative, planning, prioritization and execution skills
• Ability to work in a fast-paced and team-oriented environment while delivering high-quality work
• Aptitude to build and maintain relationships in a matrix environment
• Strong attention to detail – you can spot a typo a mile away!
• Flexibility to both contribute and collaborate as a team member and operate independently, with a focus on delivery

Assets:

• Experience in a Professional Services firm or Partnership-based organization an asset
• Experience contributing to the success of an organization-wide transformation project (CRM or Salesforce specific experience is even better!)
• CP style trained is an asset
• Bilingual (French) an asset, but not a requirement