Aplin has partnered with a Downtown, Toronto client, seeking a Manager, Change Management & Communications. This contract opportunity will start in early March and will run for 7 months with potential to extend beyond. This is mostly a remote opportunity that requires the ability to work EST time zone, presence in our client's Downtown Toronto office would be preferred once a month to meet with the team.
What you will do:
Development and execution of internal communications in support of CRM transformation
Support and influence organizational change aligned to the change management plan for CRM Transformation through effective communications strategies
Produce internal communications using a variety of channels (i.e. leadership speaking notes, Intranet articles, Q&As, key messages, emails, videos, video scripts, briefing documents, etc.) in multiple voices intended for different audiences and project personas
Utilize strong attention to detail to capture the nuance required for different audiences, ensuring each communication is tailored for various areas of our business
Sustain, ideate and execute the internal portal and other channels program for communications and training for CRM Transformation with a vision of continuous improvement
Collaborate with the FOT Learning & Development Manager on training resources for an internal portal/intranet and other training communication
Coordinate translation and distribution of communications materials
Iterate on the communications strategy and content based on feedback as necessary through the project
Your qualifications:
3-5 years of experience developing highly effective internal communications in a corporate environment
This is a hands-on, fast-paced role that will require strong communication and collaboration skills with a strong motivation to get things done.
Demonstrated experience developing bespoke communications plans that support change management goals across large organizations
Ability to develop communications with a Senior Leadership audience: concise, practical, and timely
Clearly communicate complex content in a digestible way to a variety of audiences by using out-of-the-box tactics
Strong initiative, planning, prioritization and execution skills
Ability to work in a fast-paced and team-oriented environment while delivering high-quality work
Aptitude to build and maintain relationships in a matrix environment
Strong attention to detail – you can spot a typo a mile away!
Flexibility to both contribute and collaborate as a team member and operate independently, with a focus on delivery
Assets:
Experience in a Professional Services firm or Partnership-based organization an asset
Experience contributing to the success of an organization-wide transformation project (CRM or Salesforce specific experience is even better!)
CP style trained is an asset
Bilingual (French) an asset, but not a requirement