Operations Manager - Facility Maintenance

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager’s primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited to:

• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• Demonstrating a leadership role in all aspects of HSE for the staff under their care.
• Leveraging and deploying the wider Black & McDonald service offering and resources.
• Establishing a governance model that gives customers direct interface with our senior management.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Holding primary responsibility for clear, comprehensive, and timely reporting as agreed.
• Addressing, documenting, and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
• Providing technical and operational guidance and support to the Facilities Manager and Project Management.
• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• Leading/attending meetings on a regular basis to provide monthly and quarterly reporting, highlighting performance, achievements, and recommendations.
• Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
• Ensuring accountability and a Continuous Improvement emphasis for the benefit of our customers.
• Executing tasks and leading staff in accordance with Corporate Policy.
• Building, promoting, and maintaining good customer and vendor relationships.
• Preparing contracts and negotiating revisions, changes, and additions to contractual agreements with suppliers and subcontractors.
• Developing and implementing quality control programs.
• Representing the company on matters such as business services and union matters.
• Preparing progress reports and issuing progress schedules to clients.
• Hiring and supervising the activities of subcontractors and subordinate staff.
• Participating and providing updates to customer designates during meetings as needed.
• Providing assistance for internal or client-based audits or inspections as needed.
• Ensuring that required environmental, health and safety, security, and quality assurance programs are implemented as per internal/client specific policies and local codes and regulations.
• Providing oversight and technical guidance to direct reports as needed.
• Providing assistance with emerging critical responses on an as-needed basis.
• Performing site inspections to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS/Security reports, and reviewing/approving any new requests for client reports.
• Ensuring staff compliance with applicable training requirements and job-specific procedural guidelines.
• Providing SMART benchmarks for staff KPIs and feedback semi-annually in the form of documented performance assessments.

COMPETENCY REQUIREMENTS

• Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc.)
• Advanced analytical and time management skills
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Change Orientation
• Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards
• Continuous Learning
• Customer Focus
• Excellent Communication Skills
• Problem Solving and Innovation

EDUCATION REQUIREMENTS

• A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset.
• A trade license may be an asset.
• Experience in the Facility Management industry may substitute for post-secondary education requirements.

WORK EXPERIENCE REQUIREMENTS

• Minimum 3 - 5 years of Facilities Management and/or operations management experience in the Industrial, Commercial, and Institutional sectors.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Able to travel within the Greater Toronto Area (GTA).
• Security clearance requirements: must be able to obtain reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.