Customer Success Manager

Employer Industry: Event Management Technology

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Collaborative and inclusive work environment that values communication and trust
3. Chance to work with world-leading brands and play a vital role in their event success
4. Engage in a dynamic role that allows for relationship-building and strategic involvement
5. Contribute to a culture that encourages ownership of ideas and innovation

What to Expect (Job Responsibilities):

1. Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
2. Oversee renewal, upsell, and expansion efforts, including contract negotiations and demonstrating product value
3. Develop and implement customer-specific account plans to support growth and achieve quarterly targets
4. Onboard new customers and support their events hosted on the employer's platform
5. Collaborate with customers to create event success plans and drive adoption of best practices

What is Required (Qualifications):

1. 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
2. Proven experience managing the full renewal process, including negotiations and contracting
3. Excellent written and verbal communication skills with a focus on customer interaction
4. Highly organized and detail-oriented, capable of managing multiple priorities effectively
5. Customer-centric mindset with a proactive approach to increasing customer satisfaction

How to Stand Out (Preferred Qualifications):

1. Experience handling customers with various use cases in a SaaS environment
2. Ability to thrive in a fast-paced, dynamic work environment
3. Strong project management skills and cross-team collaboration experience
4. Interest in the events industry and understanding of corporate event landscapes
5. Track record of consistently meeting quarterly goals and team metrics

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