Senior Engineer, Digital Workplace and Platform - (Job Number: 2402626)

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealer offering high-quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Senior Engineer, Digital Workplace and Platform

How does the role impact the organization?

The Senior Engineer – Digital Workplace Platform Services at Raymond James ensures the stability and efficiency of essential technology systems. This role focuses on Identity and Access Management, hybrid Active Directory, and digital workplace technologies. Utilizing strong communication, analytical, and problem-solving skills, the Senior Systems Engineer will enhance IT planning, service delivery, and governance to support seamless business operations.

What will your role be responsible for?

• Monitor system performance, troubleshoot issues, and ensure the long-term efficiency of the network and systems.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Deploy, configure, and manage infrastructure solutions based on application needs and anticipated growth, deploy and configure new virtual servers.
• Configure, maintain, monitor, upgrade, and support network services, such as Active Directory and AD Replication, DNS, DHCP, SMB, DFSR.
• Work with internal Security teams to remediate critical security findings on Servers and identity access management.
• Perform upgrades, patches, and updates to production applications and servers.
• Configure, maintain, monitor, upgrade, and support Exchange on-premise and Office 365 environment.
• Microsoft Teams, OneDrive, and SharePoint Online administration.
• Microsoft Exchange and messaging administration: Expertise in managing and troubleshooting Office 365 Exchange environments, including handling DKIM, SPF, and other email authentication issues.
• Analyze, design, and support a highly complex, enterprise-level Active Directory and Single Sign-On services in a hybrid on-premise and cloud-hosted environment.
• Manage, maintain, and support MFA infrastructure, including escalations from service desk as well as troubleshooting, configuring new SAML configurations and upgrading on-premise connectors.
• Manage and troubleshoot all aspects of Active Directory and Azure EntraID, including synchronization, infrastructure, and user accounts.
• Responsible for deploying and managing security SSL / PKI Certificates utilizing Enterprise Certificate Lifecycle Management solution.
• Create, troubleshoot, and maintain scripts, including PowerShell and Batch scripts to automate repetitive tasks for improved reliability and efficiency.
• Participate in the planning and execution of technology projects, ensuring they meet business objectives and are delivered on time.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Provide off-hours support for critical and other production issues as part of the team on-call rotation.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

To qualify for this opportunity you possess:

• Bachelor's degree in technology, computer science or equivalent proven IT work experience.
• 5+ years of systems administration experience, directly supporting MS Exchange, Active Directory and Azure EntraID in a large, multi-forest, hybrid environment.
• 5+ years of experience deploying, administering, and upgrading Microsoft Active Directory, AD Sites and Services, FSMO Roles, AD Replication, ADFS.
• 5+ years of hands-on experience creating, tuning, and troubleshooting AD Group Policy Objects (GPO).
• 5+ years of hands-on experience managing internal and external DNS servers, records, and zones.
• 5+ years of hands-on experience deploying, administering, and upgrading Windows Server and Client operating systems.
• 5+ years of hands-on experience maintaining enterprise IT infrastructure.
• Exchange/Email Administration: Expertise in managing and troubleshooting Office 365 Exchange environments, including handling DKIM, SPF, and other email authentication issues.
• Microsoft Teams, OneDrive, and SharePoint Online administration.
• Single Sign-On Experience with SAML, PING, OKTA, or Siteminder.
• Excellent verbal communication skills. Comfortable communicating in person and via phone/email with peers, management, contractors, and vendors.
• Excellent analytical ability, strong judgment and management skills, and the ability to work effectively and independently with clients, vendors, IT management, and staff.
• Advanced problem diagnosis and resolution required, with a sharp focus on enterprise security analysis and optimizing system reliability and performance.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

At Raymond James – we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients, and communities thrive; it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $105,000 - $115,000 in addition to competitive performance bonuses/incentives.