IT Support Technician

Wednesday, July 10, 2024

Since 1964 the MCW Group has built a solid reputation for the delivery of Professional Consulting Engineering Services, Energy Management Services, and Engineering Development Services. The systems designed by the MCW Group of Companies are built to deliver energy effectively in the form of lighting, heating and cooling, as well as information in the form of voice and data. By the very nature of the solutions provided, the MCW Group of Companies help to create the environments required for Clients to live, educate, work, play and heal.

We have created for our clients the largest block of verified carbon emissions savings of any Canadian consulting firm. For more than two decades MCW Consultants Ltd., and its sister company, MCW Custom Energy Solutions Ltd. have been providing sustainable building designs with the goal to permanently reduce our clients' environmental footprint and create sustainable communities.
Benefits of working at MCW:

• The opportunity to work on significant, innovative, and sustainable projects
• Career d evelopment opportunities, including mentorship and training
• Collaboration with team members across Canada
• Comprehensive health and dental benefits
• RRSP matching

Our Company is currently seeking a self-motivated, hardworkingIT Support Technician to join our Toronto office. Located at the Queen’s Quay Terminal Building (within walking distance of Toronto’s Union Station), this is an excellent opportunity to gain valuable and relevant hands-on work experience in the IT industry.

Responsibilities: The Responsibilities of this job include but are not limited to the following:

IT User Support

• Responds to user requests and provides assistance with computer systems and software applications
• Logs activities in IT Help Desk, proactively follows up with users regarding open tickets, tracks problem resolution steps
• Troubleshoots and resolves hardware and software related issues
• Assists with user training, answering user questions, IT orientation and onboarding for new users
• Seeks continuous improvement of Information Technology systems & processes, and contributes to IT documentation
• Receive and respond to incoming calls, emails regarding PC and/or hardware problems
• Printer maintenance such as toner change and servicing
• When required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation hardware, software, and peripherals
• May require occasional lifting of computer equipment
• Other duties as assigned

IT Project Support

• Assists with Windows 11 deployment program
• Assists with Office 365 deployment program
• Provides additional support to the IT Department as needed, on an ongoing basis

Experience and Education:

• Post-secondary education in a Computer Science or Information Technology or a related field or relevant experience in a similar role
• 1-2 years of experience in IT Support / Helpdesk role (we will also consider IT graduates with no experience)
• Computer hardware and software troubleshooting experience is required
• Customer service experience would be an asset
• Working knowledge of networking tools and technologies such as IPConfig, DHCP, DNS, LAN
• Familiar with Windows operating systems and Microsoft Office

Required Skills:

• Self-starter with good interpersonal, verbal and written communication skills
• Customer service oriented
• Strong analytical and problem-solving skills
• Ability to multitask in a fast paced work environment
• Desire to work in a team-based environment

Attention to Detail – Working in a conscientious, consistent and thorough manner

Analytical Thinking – Identifies critical relationships in information by analyzing and synthesizing information to understand issues, identify options, and support sound decision making

Client Focus – Provides added value through service excellence to internal and/or external clients

Continuous Learning – Identifying and addressing learning and developmental needs to enhance own performance

Problem Solving – Identifying problems and the solutions to them

Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Resilience – Remains energized and focused in the face of ambiguity, change or strenuous demands

Infrastructure/Platforms – Knowledge and ability to support the enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) in the provision, management, storage, operation, scheduling, support and maintenance of the infrastructure

Interactive Communication – Listening to others and communicating articulately, fostering open communication

Service Management Processes – Demonstrates basic knowledge and ability and with guidance can implement the methods, practices and policies governing the design, development and use of the IT support processes designed to keep the IT environment functioning efficiently, effectively and securely in common situations that present limited difficulties

We thank all candidates for their interest, however, only those being considered for an interview will be contacted. No phone calls, please.

MCW Group of Companies is an equal opportunity employer.

MCW Group of Companies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.