Technical Support-Cisco Webex Dedicated Instance (DI)

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

We are seeking a highly skilled Cisco Technical Support Specialist to join our team. The ideal candidate will have extensive experience with Cisco Webex Dedicated Instance (DI), Cisco CUCM, CUC, and Webex Control Hub. This role requires the ability to manage projects from start to finish independently.

Position Title: Technical Support - Cisco Webex Dedicated Instance (DI)

Location: Remote Canada

Employment Type: Contract

Responsibilities

• Lead end-to-end project engagements, including installations, configurations, and migrations.
• Experience with phone device configuration in CUCM.
• Understanding of provisioning and registering phones using activation codes.
• Familiarity with soft client applications.
• Ability to read and understand basic CUCM exports in .csv format.
• Troubleshooting skills for CUCM, CUC, and Webex Control Hub.
• Experience with UC configuration.
• SCCP/MGCP analog gateway configuration.
• SIP SRST router configuration.
• Proficiency in using debug and troubleshooting commands.

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• Minimum 5 years of experience in a similar role with a focus on Cisco Webex environment.
• Demonstrated success in migrating from legacy telephony platforms.
• Proven experience in technical support roles focusing on Cisco technologies.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills to effectively interact with team members and clients.

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers.

We thank all candidates for your interest; however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.