Customer Service Assistant

UW Mississauga is a promotional advertising and business consulting firm located in the GTA. We specialize in developing marketing strategies specifically tailored to appeal to our client’s customers. Our mission is to create an unforgettable customer experience, which requires our staff to be exceptional active listeners who are able to cultivate trust and understanding with each customer.

Job Duties:

1. Quickly and thoroughly learn the marketing portfolio of clients.
2. Deliver personalized product and service recommendations with the customer's wants and needs at the forefront.
3. Manage consumer and client relationships.
4. Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence.

Qualifications:

1. 1-2 years of customer service experience, preferably in a retail or hospitality environment.
2. Timely and dependable; you possess a reputation for always being on time and prepared.
3. Confidence in your ability to overcome challenges and achieve personal and professional goals.
4. Excellent communication and interpersonal skills.
5. Professional appearance and conduct.
6. Must be comfortable working in a fast-paced, high-energy environment where creativity, proactivity, and teamwork are essential.

Benefits:

1. Access to the industry's top professionals for personal development and mentorship.
2. Opportunities to earn additional income through bonuses and client incentives.
3. Supportive and encouraging team-oriented environment; COVID-19 hasn't stopped us from building collaborative and strong relationships across our team.
4. Organic growth opportunities - We reward team members based on their performance, skill, and leadership ability.