National Property Claims Appraiser

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Loss Assessment Unit (LAU) uses their technical expertise to accurately assess and review claim-related building damages and costs for both emergency mitigation and structural repairs, in accordance with industry construction practices and standards in conjunction with established company protocols. As a stationary appraiser, your role is to remotely ensure an effective control environment with respect to building losses focusing on the scope, repair, quality, and accurate quantum to ensure a great customer experience.

The appraiser requires the ability to read and interpret scopes/estimates from Aviva Premiere Contractors and provide comprehensive feedback in accordance with Aviva protocols and best practices. The role involves reviewing and ensuring compliance to company protocols for returned estimates, < $250,000.00 within XactAnalysis (Estimate Review Process) and having a good working understanding of the Xactware/Xactimate suite of software.

This position is in support of Claims Operations, while adhering to the protocols established and handled by Aviva Vendor Relations and the Loss Assessment Unit.

What you'll do:

1. This role is accountable for ensuring accurate building-related costs and increasing efficiencies while maintaining a high level of superior customer service.
2. Staying ahead of emerging construction practices, standards, and materials.
3. The role requires an extensive background in the ability to read and interpret scope/estimates.
4. Complete desk audit reviews within the established Service Level Agreement.
5. Perform remote reviews of insured supplied estimates to ascertain accurate costing.
6. This role is accountable for the timely and accurate reporting.
7. Writing estimates and establishing scope using Xactimate software.
8. Interpreting Engineer drawings, specifications, and recommendations.
9. Interpreting Hygienist reports and recommendations.
10. Collaborating with Specialists, Engineers, and providing thorough feedback and establishing action as required in accordance with Aviva protocols and best practices.
11. Accurately and efficiently log all review activity in the established database.
12. Work collaboratively with all partners to build positive working relationships.

What you'll bring:

1. Minimum 5 years Residential and Commercial Appraisal experience in a senior position, including in-depth knowledge of both commercial and residential building construction practices.
2. Minimum 5 years of Xactimate scoping and estimating experience at a senior level.
3. Knowledge of French and English is a benefit in this role.
4. Validated understanding of the residential and commercial construction industries.
5. Strong knowledge of claims adjusting practices.
6. Problem solving and analytical skills balanced with strong decision-making ability.
7. Excellent communication skills required to effectively articulate complex issues to senior management, colleagues, business leaders, and external partners.
8. Extremely strong Customer Service skills.
9. Excellent time management and organization skills.
10. Ability to multitask and achieve team and individual targets.
11. Ability to work under pressure and meet timelines.
12. Insurance/claims background or experience in the P&C industry is an asset.
13. Post-Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).
14. Water drying/mold remediation training courses, IICRC, etc.

What you’ll get:

The salary band for this position ranges from $54,500 to $101,100. Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.