front desk agent

Education: Secondary (high) school graduation certificate

Experience: Will train

Tasks

1. Register arriving guests and assign rooms
2. Resolve complaints and claims
3. Take, cancel and change room reservations
4. Provide information on hotel facilities and services
5. Process guests' departures, calculate charges and receive payments
6. Maintain an inventory of vacancies, reservations and room assignments
7. Follow emergency and safety procedures
8. Perform clerical duties (i.e. faxing, filing, photocopying)
9. Answer telephone and relay telephone calls and messages
10. Assist clients/guests with special needs
11. Provide customer service

Work Conditions and Physical Capabilities