Managed Services Team Lead/Manager

Connecting you to Information Technology Management jobs in Calgary, Alberta!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with a forward-thinking, innovative client in the technology services to support them in the recruitment process to find their next Managed Services Team Lead/Manager.

Job ID: 42535

Job Type: Direct Hire

Category: Information Technology

Location: Calgary, Alberta

In this pivotal leadership role, the Managed Services Team Lead/Manager will oversee a dynamic group of IT professionals, ensuring the seamless delivery of managed services while upholding high service standards. They’ll also play a vital role in cultivating a collaborative, supportive, and growth-focused team culture.

Duties and Responsibilities:

• Team Leadership: Guide and mentor the managed services team, building core competencies and ensuring team cohesion.
• Service Delivery: Oversee managed IT services to clients, quality standards, and best practices.
• Client Engagement: Serve as the primary contact for escalated client issues, ensuring timely resolution and client satisfaction.
• Operational Excellence: Implement efficient processes and best-in-class tools to enhance service delivery.
• Performance and Improvement: Monitor team performance metrics, foster cross-department collaboration, and drive continuous improvement.
• Technical Expertise: Maintain in-depth knowledge of service offerings and provide technical guidance to support the team.

Education:

• Bachelor of Science — Computer Science (or relevant education/experience)

Qualifications:

• Clean criminal background

Experience:

• 5+ years in a leadership role, ideally in a related industry
• Demonstrated experience in technical support or client-facing technical roles
• 2+ years of experience with Microsoft Cloud Programs (Intune, Identity, Azure)

Skills:

• Demonstrated experience leading and mentoring a team, including building team competencies and fostering a collaborative environment.
• Confidence in implementing and refining operational processes, with experience in adopting tools to streamline managed services and increase efficiency.
• Strong collaborative skills, with experience working closely with sales, engineering, and other teams to align services with business goals and client needs.
• The ability to understand and genuinely connect with team members’ and clients’ perspectives, fostering trust and effective communication.

Base Salary: $110,000-$130,000 per year

• Salary based on experience
• Comprehensive benefits package
• Continuing education offered on company time, with an allocation of 4 hours per week of professional development time.

Work Hours:

• 40 hours per week
• Monday-Friday

Remote Work:

• This position is hybrid and allows for 2 days a week work from home (Mondays and Fridays) with Tuesday, Wednesday, and Thursday as required in-office days.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices.

Please reference Job ID:42535 in your application.