SCM Operations Manager

Monday, January 13, 2025

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

Reporting to the Director, SCM, the SCM Operations Manager is responsible for daily operations management, transportation expense optimization, logistics customer service, and appointment management.

PRINCIPAL RESPONSIBILITIES:

• Warehouse and Logistics Strategy: Develop and implement strategies that optimize both warehouse space and logistics routes, improving layout, storage methods, and transportation to maximize throughput, reduce handling and transit costs, and ensure quick and accurate order fulfillment.
• Inventory Management: Oversee inventory control processes across warehousing and logistics, ensuring balanced inventory levels, optimized turnover, and minimizing stockouts or overstock situations. Use warehouse management systems (WMS) and logistics software for accurate tracking.
• Process Optimization: Analyze and streamline both warehouse and logistics processes, from receiving, storage, and picking to packing, shipping, and final delivery, to enhance operational efficiency and reduce lead times. Implement best practices and technologies for continuous process improvement in both areas.
• Supply Chain Strategy: Develop and implement strategies to enhance the overall flexibility, efficiency, and cost-effectiveness of the supply chain, ensuring high service levels for customers through integrated warehouse and logistics solutions.
• Collaboration & Stakeholder Management: Serve as the nexus between warehouse, logistics, and internal stakeholders (sales, procurement, customer service) to ensure seamless coordination of all supply chain activities.
• Data Analysis & Reporting: Utilize data analytics tools to track performance in both warehouse operations and logistics, identify inefficiencies, and provide actionable insights. Prepare regular reports on KPIs such as order fulfillment rates, inventory accuracy, logistics costs, and overall supply chain productivity.
• Risk Management: Identify risks and potential disruptions in both warehouse and logistics operations (e.g., capacity shortages, transportation delays, equipment failures) and develop contingency plans to minimize impacts on supply chain performance.
• Team Leadership & Development: Lead, mentor, and develop teams involved in supply chain planning, warehouse management, and logistics, fostering a collaborative environment, and ensuring they are equipped with the necessary skills and tools to succeed.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
• Master’s degree or relevant professional certifications (e.g., APICS, CPIM, CSCP) preferred
• Minimum of 7-10 years of experience in supply chain management, with at least 3 years in a leadership role focused on both warehouse planning and logistics operations
• Proficiency in ERP systems, Warehouse Management Systems (WMS), and logistics management software like SAP, Oracle, or similar platforms. Advanced Excel skills and experience with data analysis tools for tracking performance across supply chain segments
• Strong problem-solving and analytical capabilities to assess operational data from both warehouse and logistics and translate it into actionable plans
• Proven experience in leading diverse teams, fostering collaboration, and driving high-performance culture in both warehouse and logistics settings
• Excellent verbal and written communication skills for interaction with senior management and cross-functional teams
• Demonstrated ability to identify and solve problems within both warehouse operations and logistics to improve efficiency and reduce costs

PREFERRED QUALIFICATIONS:

• Experience in Manufacturing, Logistics, or Supply Chain
• Familiarity with Lean/Six Sigma methodologies or continuous improvement techniques applicable to both warehouse and logistics
• Knowledge of global supply chain networks and advanced transportation management
• Expertise in warehouse automation or logistics technology solutions

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.