IT Support Technician II

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Job Title

Location

Category

IT/IS

Job Type

About Us

Associated Engineering is an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada.

We proudly have been recognized as one of Canada’s Best Managed Companies for 14 consecutive years resulting in a Platinum Club membership. This award recognizes our technical excellence, business performance, innovation, dedication to our staff, and involvement in the community. We have also been a Carbon Neutral Company since 2009 and have EcoAction initiatives across the company.

We know it takes dedicated, talented individuals working together to consistently deliver high-quality work and service to our clients. We achieve this by promoting collaboration, investing in our people, and fostering a culture that engages and inspires our people to be their best, maximize their potential, and think creatively while applying best practices. If you have what it takes, we want you to join us!

Our Commitment to You

At Associated Engineering, we have a diverse workforce and teamwork philosophy. We are committed to the growth and careers of our people, and we take great care in hiring the right people to join our team for the long term. Our unique workplace culture has been what sets us apart and we provide:

1. Competitive salary and benefits, including a fitness allowance, and company-matching pension program.
2. Ongoing support for your growth and development, including a formal professional development program, mentoring programs, training opportunities, and professional designation support.
3. An active Social Club that promotes social activities in and outside the office and offers subsidized tickets to local events.
4. Company supported wellness program that includes lunch and learns on various topics.

Job Description

We are looking for an IT Support Technician II to join our Vancouver office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This Junior/Intermediate role will also liaise with the Director of IT and Service Desk Coordinators and other IT Support Technicians in the company. The IT Support Technician will also deliver some end-user training; assist in the preparation of IT-related capital budget; and provide local hands-on support for remote IT System Administrators working in the Corporate IT Operations team. This position is a support role within the subsidiary operation, working under service objectives for local staff.

Duties Include:

1. Function as a skilled part of the Support Technician team, providing local support and back-fill support for other Associated Engineering locations.
2. Operate as a remote extension of the Corporate IT group as needed for network infrastructure maintenance.
3. Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
4. Monitor the Service Desk, handling support and service requests and documenting outcomes.
5. Provide support for the following:
1. Laptop and desktop computers and end-user software.
2. Smartphones and other communication devices.
3. Creating and managing user accounts and passwords.
4. Setup and configuration of desktop and laptop computers, including the standard operating environment, company applications and other computer peripherals.
6. Organize and maintain the IT asset inventory for subsidiary IT assets.
7. Assist other IT support technicians with problems and workload as needed.
8. Decommission and dispose of retired IT equipment.
9. Assist in the generation and maintenance of the subsidiary capital budget, and monitor expenditures.
10. Assist in maintaining IT administration documentation.
11. Train new users.
12. Infrequent travel to subsidiary offices in BC, Yukon, NWT and Alberta.
13. Perform other related duties as assigned.

Job Requirements

Skills and Experience:

1. 2+ years previous experience in a Help Desk Analyst / Support role preferred (preferably on an internal IT helpdesk).
2. Degree or diploma from an accredited post-secondary institution in IT, IS Management, Computer Science or Engineering, or Systems Management.
3. Excellent interpersonal skills.
4. Service-oriented and a committed team player.
5. Strong spoken and written communication, documentation, and organization skills.
6. Ability to work under pressure.
7. Ability to handle confidential information.
8. Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
9. Familiarity with ITIL service delivery.
10. Experience with ITIL-oriented service desk tool(s).
11. Advanced Windows and Active Directory proficiency and troubleshooting skills.
12. Microsoft 365 and Entra AD skills.
13. Advanced TCP/IP network troubleshooting skills are an asset.
14. Familiarity with Microsoft Teams.

Salary Range

The salary range for this position is $58,240.00 - $79,040.00 and is commensurate with experience relative to this position.

Education

Post-Secondary Diploma

AE is an Equal Opportunity Employer and encourages women, Aboriginal people, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.