Service Centre Clerk

Overview

Under general supervision, the Service Centre Clerk performs a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures, and business rules.

Responsibilities

• Greets customers and provides courteous and professional first point of contact.
• Performs garage triage duties, checking in customers for scheduled appointments.
• Coordinates vehicle traffic for estimating and driver testing appointments.
• Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
• Assists customers in accordance with office processes, in person or on the phone.
• Receives customer or vendor calls and messages as required.
• May assist with administering Knowledge Tests and basic IWS transactions.
• Performs routine tasks in accordance with departmental procedures.
• Performs financial transactions, as required.
• Prints Knowledge Test and Driver Testing schedules for the next business day.
• Prepares, distributes and files correspondence.
• Receives, sorts, stamps, scans and distributes incoming documents.
• Operates standard office equipment.
• Faxes, photocopies and prints documents as instructed.
• Prepares and arranges delivery of outgoing documents, stock, and supplies.
• Maintains stock and office supplies.
• Provides assistance in other clerical areas as needed.
• Assists in providing training and guidance to new staff.

Qualifications

• High school diploma or equivalent.
• One year of experience in an office and/or customer service environment.

Employee Benefits

Health benefits: We offer a comprehensive health benefits program that includes:

• Flexible health, dental and vision plans
• Health spending account
• Travel health coverage
• Other extended health benefits such as ambulance, massage and physiotherapy

Financial security: In an effort to support financial security, we offer:

• Registered pension plan
• Group, dependent, and optional life insurance coverage
• Critical illness insurance
• Sick leave to cover short-term disability
• Long-term disability

Wellness: We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• Vacation entitlement
• Maternity, parental and adoptive leaves
• Bereavement and family responsibility leaves
• Employee and family assistance program
• Mental-health programming
• Lunch-and-learn offerings
• Discounted gym memberships and wellness account

Diversity and inclusion: Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs, and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition: It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development: We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development, and an educational assistance program.

Safety and health: In an effort to encourage a safe and healthy work environment, we offer various safety, health, and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.