Consultant, DB Pension Administration

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together.

As part of a dedicated, professional team, you will be responsible for managing the DB administration activities for various clients and play a major role in managing client relationships. The successful candidate brings consultative skills, project leadership, pension and legislative knowledge to the role as well as the ability to apply best practices to successfully support the DB Administration Team. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career.

What you’ll do

Client Relationship management:

• Build and maintain excellent relations with client contacts
• Participate in client meetings, as required
• Ensure the team provides top-quality services to clients
• Provide relevant information to clients on administrative issues and legislative requirements
• Coordinate full spectrum of DB Admin related services including web tools and call center services
• Work with clients to understand their perspective and resolve administrative issues
• Maintain open lines of communication between client and team
• Assist in identifying and developing new business with existing clients
• Use knowledge of client contract and scope of services for invoicing purposes
• Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
• Escalate operational issues to Service Delivery Manager to help find solutions in a timely manner

Subject Matter Expertise:

• Verify benefit calculations, annual statements and other relevant reports in accordance with pension plan rules and applicable legislation
• Review annual statements for compliance and consult with client regarding any custom changes
• Prepare membership/payment reconciliations and valuation data including resolution of data issues
• Participate in system testing and ensure testing protocols are followed
• Identify process improvement initiatives, present solutions to internal stakeholders and implement changes, where feasible
• Attend internal training sessions to continue building knowledge of industry topics and trends
• Lead internal initiatives

Project management:

• Manage daily and year-end functions, ensuring resources are assigned deliverables are met and risks are identified and mitigated to meet internal standards and service level requirements
• Lead special projects, as required
• Collaborate with resources in other departments

Talent management and Coaching:

• Function as a team leader, overseeing work of other team members
• Conduct annual performance reviews and provide performance feedback on a regular basis
• Act as a mentor, supporting growth and development of other team members
• Conduct training sessions

What you bring

• Seven (7) + years of related DB Pension Administration experience
• Post-secondary education; CEBS or PPAC designation is an asset
• An independent, detail oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
• Strong knowledge of provincial pension and tax legislation
• Highly developed customer service skills
• Incisive analytical thinking and attention to detail
• Excellent communication, project management, presentation and negotiation skills
• Exceptional collaborator with team members, stakeholders, and clients
• Intermediate to advanced skills with Microsoft Excel, as well as other Microsoft suite products (Outlook, Word, OneNote)
• Experience with pension administration software
• Bilingualism (English and French) is considered an asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.