Branch Manager I - Oromocto Mall

Work Location: Oromocto, New Brunswick, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $73,000 - $109,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Job Description:

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Role Overview: As Branch Manager I, you will lead a medium-sized team to initiate great customer conversations and create a positive customer experience while providing mentorship and support to achieve business results.

A typical day at work might look like:

1. Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience.
2. Promote TD's image and goodwill within the community by participating in community events.
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions.
4. Act as the highest point of escalation for the branch to ensure customer issues are handled effectively.
5. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and compliance-related issues.
6. Ensure overall employee scheduling is optimal.
7. Develop and implement business development strategies within budget and communicate results to the team.
8. Ensure accuracy of all customer transactions as per TD's policies.
9. Mentor the team on offering One TD solutions and building lasting relationships with customers.
10. Liaise with Wealth and Business Banking to stay updated with processes and regulations.
11. Cultivate a positive and customer-focused work environment.

Job Requirements:

1. Undergraduate degree and/or over 5 years of relevant experience.
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
3. A strategic thinker with extensive knowledge of advanced investing and credit processes.
4. Proficiency in software tools including MS Office and internet applications.
5. Strong communication skills to liaise with customers and teams.
6. A thorough and accurate decision maker with discretion and judgement skills.
7. A dedicated leader who can positively influence the team and achieve results.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.

Additional Information: We're delighted that you're considering building a career with TD. We provide the support our colleagues need to thrive both at work and at home.

Colleague Development: You'll have regular career conversations with your manager and access to an online learning platform.

Training & Onboarding: We will provide training and onboarding sessions to ensure your success in the new role.

Interview Process: We'll reach out to candidates of interest to schedule an interview.

Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet