AWS Connect Engineer

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

Responsibilities:

• Design and configure Amazon Connect solutions to meet business requirements, including omni-channel contact flows, routing and queues, prompts, user management, etc.
• Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
• Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
• Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
• Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
• Provide technical support and guidance to contact center operations teams and end users.
• Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
• Prior Contact Center Experience with Genesys development is highly desired.