Service Manager

Service Manager (Calgary & Edmonton)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer, and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The successful candidate will oversee Mircom’s service operations for the Calgary & Edmonton locations. The Service Manager will organize and manage all service activities and performance of the 2 service teams.

Key Responsibilities:

• Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
• Mentor, train and develop skills with Technicians.
• Coordinate installation activities with General Contractors, Engineers, and building officials to ensure all documentation and approvals are delivered.
• Identify project changes leading to equipment and labor cost overruns.
• Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
• Monitor direct labor hours, project costs, and work schedules.
• Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
• Ensure vehicles are clean and in safe operating condition by conducting regular inspections.
• Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.

Requirements and Skills:

• 3-5 years of experience in the Fire and Life Safety industry.
• Proven manager/supervisor experience in the Fire Alarm industry.
• Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm.
• University, College, or Technical Post-Secondary education.
• Proficiency to review drawings, conduct field surveys, and prepare all required information to perform complete installation activities.
• Strong computer skills and competency in Microsoft Office applications.
• Ability to work flexible hours including weekends to meet customer/technician requirements.
• Strong organizational skills, a positive attitude, and the ability to learn quickly.
• Possess a valid driver’s license and a clean driver's abstract.
• Strong verbal and written communications in the English language.
• Occasional travel between the 2 branches per business requirements.

What Mircom Offers:

• A great working environment with opportunity for career advancement.
• Competitive salary.
• Group Insurance benefits.
• Company RRSP program.

We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability, or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.