Bilingual Customer Service Representative NBPDP (12 Month Term)

Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Customer Service Representative, you communicate with customers by telephone in a knowledgeable and personable manner. You will work in a contact center environment and ensure call quality, timeliness, availability to the customer, and be proactive about providing consistent, reliable customer service experiences.

No overnights or weekends! Monday to Friday (37.5 hours/week) 8 am to 5 pm ATL

Key Responsibilities

• Serve as the initial contact resolution for incoming telephone calls
• Assess customer needs and address issues in a timely manner, including appropriate customer follow-up
• Educate customers in understanding the program
• Provide superior customer service by being proactive in meeting customer needs
• Handle sensitive issues to ensure customer satisfaction while demonstrating empathy and creativity
• Adhere to privacy guidelines following proper procedures

Other Qualifications:

• Highly effective listening skills to ascertain customers' needs and determine appropriate action required for resolution
• Excellent verbal skills for explaining complex issues to customers
• High attention to detail
• Positive attitude and desire to be a team player
• Ability to work well with limited supervision
• Ability to work well in a fast-paced office environment
• Good customer service skills
• Strong organizational skills and a high level of accuracy

Education: High school diploma and one year post-secondary diploma or equivalent

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
• Accurate typing skills and strong knowledge of PC software programs (particularly Microsoft Office, Word, and Excel)

Language Skills:

• Must be fluently bilingual (English and French) both written and verbal in order to provide services to our customers and communicate with internal stakeholders in both official languages

Security Clearance:

• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes fingerprinting, criminal record check, and credit check.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.