Night Porter

The Hotel Folk have a fantastic opportunity for a Night Porter to join their friendly team at The Swan at Lavenham Hotel and Spa. Working 4 on 4 off, you will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

You will have previous experience of night portering and ideally previous experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

Your key tasks as a Night Porter:

• Respond to guest and customer requests courteously and efficiently at all times.
• Answer in-coming telephone calls.
• Take accurate reservation enquiries.
• Ensure that all guests complete a registration card on arrival.
• Offer guests assistance with luggage.
• Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
• Follow lock-up procedure as efficiently and precisely as possible.
• Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
• Ensure the hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs.
• Knowledge of the fire procedures, and ensure that you are aware of the evacuation procedures.

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family-run hotels, a Country Club, and a luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Benefits of working for the Hotel Folk:

• A share of the tips.
• Free Golf at Thorpeness Golf Club and Hotel.
• 28 days annual leave (pro rata to hours worked).
• 50% off food in all our hotel restaurants.
• B&B in any of our hotels from only £50 per room, per night.
• Discounted products at our Weavers' House Spa.
• Family discounts on accommodation.
• Hospitality Action - Employee Assistance Programme.
• Company pension scheme.
• Tailored company induction and continued training and development opportunities.

Job Types: Part-time, Permanent

Pay: £12.00 per hour

Additional pay:

• Tips.

Benefits:

• Company pension.
• Discounted or free food.
• Employee discount.
• Free parking.
• On-site parking.

Schedule:

• Night shift.

Ability to commute/relocate:

• Lavenham: reliably commute or plan to relocate before starting work (required).

Experience:

• Hospitality: 1 year (preferred).
• Night Porter: 1 year (required).

Licence/Certification:

• Visa/right to work in the UK (required).

Work Location: In person.