Information Developer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Summary:

As an Information Developer you will work with a world class team to document new technologies along with our product lines. In this position you will work with partners across the world to produce online help, reference manuals, and release notes. You will be part of a team responsible for using technologies to deliver intuitive knowledge experiences.

You will report to the Information Developer Manager who is based in Milwaukee, Wisconsin.

Your Responsibilities:

1. Create, develop, plan, write and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.
2. Conduct interviews with users and technical staff to gather data for documentation.
3. Research and translate technical information into web-based documents for non-technical and technical users.
4. Recommend formats responsive to technical and customer requirements.
5. Revise current information for users for existing products and create information for users for new products.
6. Provide recommendations for improvement and proofread texts to identify and correct spelling, grammar, and punctuation errors.
7. Identify required user assistance content. Analyze function specifications and support documentation and work closely with subject matter experts to identify the content required to meet user needs.

The Essentials - You Will Have:

1. Bachelor's Degree
2. Legal authorization to work in Canada is required - we will not sponsor individuals for employment visas, not now or in the future, for this job opening.

The Preferred - You Might Also Have:

1. Typically requires 8+ years of experience in a related area working with the Software Development Life Cycle.
2. Fluency in French (written and verbal).
3. 5+ years of experience working in a Scaled Agile Framework Environment.
4. 5+ years of experience working with Dita XML tools.
5. 5+ years of experience working in a web-based content management system.
6. Write and edit information for users, such as Online Help, User Guides, Release Notes, and UI text string reviews.
7. Technical capacity to understand complex software systems and industry business concepts.
8. Proficient in using documentation templates and style guides to develop documentation that has a consistent visual and structural approach.

What We Offer:

1. Health Insurance including Medical and Dental.
2. Health Care Spending Account (HCSA – dependent on the plan chosen).
3. Employee Assistance Program (EAP).
4. Retirement plans.
5. Paid Time off.
6. Volunteering Time off.
7. Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP).
8. Employer Paid DC Pension.
9. Maternity and Parental Leave Top-Up.
10. Fitness Reimbursement Program.
11. Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written).

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-Hybrid

#LI-MG4

#LifeAtROK

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.