Field Catastrophe Claims Representative

Job Overview

Working under minimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time.

Job Responsibilities

• Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis.
• Responsible to travel across Canada as required.
• Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices.
• Collaborate with contractors, adjusters and policy holders in a timely manner.
• Review and write estimates, perform re-inspections and assist with dispute resolutions.
• Keep accurate notes/documentation, ensuring the systems of record are up to date.
• Abide by policies, procedures and Standard of Work documentation.
• Attend technical upgrading courses and keep abreast of industry advancements.
• Collaborate with various stakeholders to develop and deliver training.
• Recognize and provide recommendations for expert and/or vendor assistance.
• Assist in the handling of large and/or complex claims as required.
• Perform other duties as required.

Qualifications

• Minimum 3 years’ experience in property field adjusting, or equivalent.
• Valid Driver’s license, with satisfactory driving record.
• Working toward Chartered Insurance Professional (CIP) designation.
• Post-Secondary education is an asset.
• Ability to travel within Canada on short notice.
• Ability to work overtime hours as required.
• Strong ability to adapt to new and changing situations.
• Strong teamwork skills with the ability to facilitate collaboration.
• Solid communication skills with the ability to write clearly.
• Strong organizational skills with the ability to multitask effectively.
• Strong negotiation and settlement skills.
• Strong client service orientation.