Branch Manager Trainee - Ste-Rose, Laval Branch

Work Location: Sainte-Rose, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Branch Manager Responsibilities:

1. Mentor the team on advice-giving strategies on banking solutions to improve customer experience and financial confidence.
2. Promote TD's image within the community by participating in community events.
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions.
4. Act as the highest point of escalation for the branch to ensure customer issues are handled appropriately.
5. Oversee complex branch administrative duties for compliance-related issues.
6. Ensure optimal employee scheduling.
7. Develop and implement business development strategies within the budget.
8. Ensure accuracy of all customer transactions as per TD's policies.
9. Mentor the team on offering One TD solutions and building lasting relationships with customers.
10. Liaise with Wealth and Business Banking to stay updated with processes and regulations.
11. Cultivate a positive and customer-focused work environment.

Job Requirements:

1. Undergraduate degree and/or over 5 years of relevant experience.
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
3. A strategic thinker with extensive knowledge of advanced investing and credit processes.
4. Proficiency in software tools including MS Office.
5. Strong communication skills to liaise with customers and cross-functional teams.
6. A thorough decision maker who can exercise discretion and judgement.
7. A dedicated leader who can positively influence the team and achieve results.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.

Additional Information: We're delighted that you're considering building a career with TD. Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development: If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process: We'll reach out to candidates of interest to schedule an interview.

Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers.

Language Requirement (Quebec only): Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients.