Staff Assistant I

Overview

THIS IS A TEMPORARY, SUMMER ONLY POSITION.

The Staff Assistant I is responsible for providing excellent customer service and information to clients, visitors, volunteers, and the general public on the phone and in the office; acts as a liaison between clients and on-site staff; assists with general intake information; notifies on-site staff of visitors with scheduled appointments, as well as walk-in inquiries. Check in patrons electronically via our membership system (PM). Lead, execute, and foster a welcoming environment.

Responsibilities

• Answers and follows through with phone calls.
• Data entry of general intake information and assists with general office work as needed.
• Prompt opening and closing of the reception area, including doors, phones, and computer system.
• Maintains the reception lobby and other related public areas in a clean and orderly manner, including displays of brochures and pamphlets.
• Complies with training and cross-training requirements.
• Ability to identify potentially undesirable or harmful conditions developing and take action to defuse them.
• Works in compliance with the center's confidentiality guidelines and procedures.
• Employs a welcoming, respectful, and responsive manner at all times.
• Performs related work as required.

Qualifications

• Two (2) years of experience in administrative work required.
• Appropriate education may be substituted for the required experience on a prorated basis.
• Working knowledge of computers; Word, Excel.
• Ability to type 30 wpm.
• Good verbal and written skills preferred.
• Ability to work effectively in a multi-cultural, multi-ethnic work environment.
• Ability to exercise good judgment and focus on detail as required by the job.
• Boston residency required.

Terms:

Union/Salary Plan/Grade: Non-Union