Senior Field Service Technician (West Region)

Senior Field Service Technician (West Region)

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This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is remote. This role is contributing to the Electrification Service division in Tempe, AZ. You will be mainly accountable for:

1. Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times.
2. Responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls.
3. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis.
4. Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient manner.
5. Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
6. Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.
7. Perform administrative functions in a timely manner that are associated with your work; such as writing technical reports, ordering necessary materials, securing quotations, preparing job status reports, reports to customers, time sheets, expense tracking sheets, and cost control activities. Such tasks must be completed on a timely, and thorough basis.
8. Exercise good judgment in controlling costs and expenditures of company funds. Protect the company's capital investments by properly safeguarding and maintaining that equipment for which responsible.
9. Work directly with customers and ABB sales/service team to identify new service opportunities, develop proposals and execute work scope. Develop knowledge of ABB Industrial Solutions, terms & conditions, and those of our customers.

Qualifications for the role

• High School Diploma or GED with 5+ years relevant field engineering experience
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays)
• Experience in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus
• Up to 75% domestic travel
• Valid driver's license
• Knowledge of industrial customer base in geographical area
• We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. We look forward to receiving your application.