Claim Manager, Financial Lines

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objectives:

As a key member of the Financial Lines Claims management team, this position will report to the VP, Financial Lines Claim Leader, and work in collaboration to meet Chubb’s core claims objectives and exceed organizational service standards and best practices. We are looking for a dynamic and experienced individual who will thrive in an exciting and fast-paced environment. Primary responsibilities include leading, mentoring, and developing a high-performing team of claims professionals while fostering a culture of inclusion, collaboration, accountability, and continuous improvement. The Claim Manager will have oversight of Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary liability claims.

Major Responsibilities:

1. Provide training, coaching, leadership and technical oversight to a team of Financial Lines Claims examiners.
2. Oversee examiner work product and ensure compliance with Best Practices.
3. Direct professional and career development of staff by way of performance management, salary administration, and learning and development.
4. Deliver superior customer service; build and support long-lasting business relationships with internal and external stakeholders.
5. Regularly meet with clients to review claims processes and emphasize Chubb Claims difference.
6. Demonstrate understanding of policy information including laws, standards and practices; interpret and apply policy language and address claim issues.
7. Provide assistance to underwriters on claims issues, such as providing claims data, and marketing initiatives.
8. Manage relationships, work product, and expenses of outside vendors, including lawyers, independent adjusters, and other experts.

Qualifications:

1. Completion of University degree/College diploma and/or equivalent experience required.
2. 8+ years of industry experience with a track record of managing and developing teams.
3. Completion of post-graduate degree an asset.
4. Proven ability to lead complex claims reviews with multiple stakeholders.
5. Proven ability to achieve strong audit and customer service results, holding individuals and teams to the highest standard of delivery.
6. Superior written and verbal communication skills.
7. Excellent customer service skills.
8. Excellent time management and organizational skills.
9. Strong analytical skills and ability to make data-driven decisions.
10. Exceptional communication and interpersonal skills, with an ability to build relationships at all levels.
11. Applies knowledge and understanding of litigation principles, practices and external factors to successfully manage the litigation process.
12. Bilingual considered a strong asset.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.