Merchandising assistant store manager- newmarket store 7030

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty. Operations, Merchandising, or Specialty ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, and immediately correcting hazards & unsafe conditions.

The Merchandising Assistant Store Manager (MASM) position oversees Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of core programs to improve customer service, product availability, and store appearance. MASMs drive profitability and shrink mitigation by managing associates and operations to achieve sales goals, and ensure product is available and departments are set to merchandising standards. They partner with their Store Manager, other ASMs, and the Merchandising field teams to develop strategies and objectives to drive sales and profitability and develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. MASMs direct associates to top priorities throughout the store and provide regular coaching, ensuring associates are equipped with proper understanding of department merchandise and services. MASMs lead by example as a champion of people while delivering consistent results in sales, service, and profitability.

Key Responsibilities:

1. Customer Service / Experience (25%): Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure the team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins, and coach on ways to improve. Teach, coach, and train Department Supervisors (DSs) and associates on customer service standards and operational excellence to improve profitability. Manage customer service activities to optimize and sustain sales performance, profitability, and customer satisfaction. Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly. Recognize great customer service behaviors using recognition tools.
2. On Shelf Availability (10%): Walk side by side with Department Supervisor (DS) and ensure Store Standards are being maintained. Identify shelf outs for immediate pack down, and on-hand adjustments. Communicate and ensure department associates adhere to store standards. Conduct quality walks with department associates and DSs; look for lows and out of stocks. Partner with NOASM and/or NRM on execution of Purge Bays. Walk top shrink classes for On-Hand accuracy. Follow up on categories with a high number of visual outs; validate pack down processes and on-hand accuracy.
3. People (25%): Make recommendations in the selection process by assisting with recruitment and interviews. Review personal KD training completion and ensure Depts Knowledge Depot Training is current. Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline, and terminations. Monitor associate engagement levels and drive voice of the associate initiatives. Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates.
4. Safety (10%): Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules.
5. Sales & Productivity (10%): Maintain department profitability through analysis, trend identification, and responding to identified problems. Communicate Home Depot objectives to associates and motivate them to achieve established goals. Walk side by side with direct reports to assess sales, service, and profitability opportunities, and create effective game plans to accomplish necessary improvements.
6. Shared MOD Responsibilities (10%): Perform Opening, Closing, and MOD activities as well as other whole store focus responsibilities. Lead store kickoff meeting and walk each department to ensure store readiness. Ensure appropriate staffing in assigned departments and monitor associate attendance variances.
7. Store Appearance (10%): Ensure proper maintenance, merchandising, and organization of displays and store events in accordance with store standards. Review merchandise presentation, signage, and pricing daily.

Direct Manager/Direct Reports:
This Position typically reports to Store Manager
This Position has 0 Direct Reports

Travel Requirements:
No travel required.

Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:
None

Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
Minimal or no educational requirement for this job.

Minimum Years of Work Experience:
1

Preferred Years of Work Experience:
1

Minimum Leadership Experience:
None

Preferred Leadership Experience:
None

Certifications:
None

Competencies:
Action Oriented
Directs Work
Builds Effective Teams
Drives Engagement