Sales Professional

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe builds the most powerful and flexible tools for running an internet business. We handle billions of dollars each year and enable hundreds of thousands of users around the world to scale faster and more efficiently by building their businesses on Stripe. The majority of US internet users have purchased something from a Stripe user in the past year.

To further this important mission, we are seeking a Professional Services Manager to lead a team of high-performing Implementation Consultants and Integration Engineers. The Professional Services team partners with Stripe’s largest and most complex users to lead them through the integration process and bring them live on Stripe.

What you’ll do

Managers at Stripe focus on our largest and most complex users and are responsible for the end-to-end process of scoping, selling, and managing the professional services provided to those users. You’ll inspire & motivate individual development and career growth and develop and execute the long-term strategy and vision of the Professional Services team. You’ll also be tasked with identifying, developing, launching, and executing to completion strategic and operational initiatives designed to up-level the team’s capabilities.

Responsibilities

1. Oversee and guide the day-to-day operations of the team, including staffing, metrics, reporting, team management, and engagement sponsorship.
2. Serve as engagement sponsor, ensuring projects are on track; engage with key customer and Stripe contacts as needed to resolve issues and drive progress.
3. Partner with other managers and Professional Services teams to optimize team utilization and project coverage.
4. Review pipeline for upcoming projects and manage headcount and staffing accordingly.
5. Actively source and recruit diverse talent to grow the team.
6. Collaborate with Stripe Sales, Customer Success, Technical Account Managers, and Solution Architecture teams to iteratively align with user requirements.
7. Work with Stripe account teams and Stripe users and prospective users to present the value of professional services; identify, qualify, and scope professional services, and negotiate scope of work between users and Stripe.
8. Partner with Stripe Product and Engineering to escalate and develop resolution to issues and incorporate user feedback and requirements into Stripe’s product development cycle.
9. Identify, capture, and promote best practices, tools, and tactics to enable faster and broader adoption of Stripe products.
10. Create a collaborative work environment that fosters diversity, autonomy, transparency, innovation, and learning while holding a high bar for craftsmanship.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

1. 3+ years of experience leading and managing a client-facing Professional Services (or equivalent) teams.
2. Account management roles with experience leading technical and implementation resources and scoping/selling professional services to existing and new users.
3. High quality communicator; able to communicate (verbally or written) complex and technical concepts to both technical and non-technical audiences.
4. Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to drive consensus and reach decisions.
5. Strong analytical and project management skills.
6. Demonstrated mentorship capabilities.
7. Ability to operate and execute in a highly ambiguous, fast-paced dynamic environment.
8. Energy, enthusiasm, and passion for making customers successful and driving individual and team growth.

Preferred qualifications

1. Experience working with enterprise clients in the Professional Services space at a fast-paced technology-focused company.

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual salary range for this role in the primary location is C$224,000 - C$336,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.