Scrum Master and Product Designer

Novari Health designs and deploys award-winning enterprise scale software solutions to improve access to care while enhancing the efficiency and effectiveness of healthcare organizations. With over 20 years of experience, a team of 100+ employees, and offices in Canada, Australia, New Zealand, and the UK, Novari is one of the most trusted digital health solution providers. The Novari system is a comprehensive solution that includes central intake, referral management, wait list management, provider notifications, analytics, and artificial intelligence.

Headquartered in Kingston, Ontario, a city known for its high quality of life, Novari offers a professional yet casual culture, complete with perks like a fully stocked kitchen, weekly lunches, comprehensive benefits, and opportunities for growth through education and certifications. We’re committed to improving global healthcare systems in a collaborative, inclusive, and innovative environment.

Job Overview

We are looking for a Scrum Master & Product Designer to join our team in a dual role, combining the best of Agile leadership and user-centered design. You will play a key role in guiding our product teams through Scrum methodologies while also designing intuitive, user-friendly digital experiences.

This is an exciting opportunity for someone who thrives at the intersection of Agile processes, facilitation, and UX/UI design, ensuring our teams are both productive and user-focused.

Primary Responsibilities

Scrum Master Responsibilities (50%)

• Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, and Reviews).
• Coach teams in Agile best practices, improving collaboration and delivery efficiency.
• Remove impediments to ensure smooth product development.
• Monitor team performance using Agile metrics (velocity, burndown charts, etc.).
• Collaborate with Product Owners and stakeholders to prioritize work effectively.
• Foster a culture of continuous improvement through regular feedback loops.

• Conduct user research, interviews, and usability testing to identify pain points.
• Create wireframes, prototypes, and high-fidelity UI designs that align with business goals.
• Develop and maintain design systems for consistency across products.
• Work closely with developers to ensure seamless implementation of designs.
• Advocate for user-centric design and accessibility best practices.
• Iterate on designs based on feedback and data-driven insights.

• Strong facilitation, communication, and stakeholder management skills.
• Passion for both team efficiency and exceptional user experiences.
• Ability to context-switch between Agile facilitation and design execution.
• Collaborative, proactive, and problem-solving mindset.

• Bachelor’s degree in Design, Computer Science, or a related field.
• 3+ years of experience as a Scrum master or Agile Coach.
• 3+ years of experience in UX/UI design, product design, or interaction design.
• Strong understanding of Scrum, and Agile frameworks.
• Proficiency in Agile tools.
• Certified Scrum Master (CSM) or PMI-ACP is a plus.
• Proficiency in similar design tools.
• Experience with user research, wireframing, prototyping, and usability testing.
• Familiarity with front-end development concepts (HTML, CSS, React, etc.) is a plus.

• Employee may sit for prolonged periods of time.
• Prolonged periods of time viewing computer monitor and keyboarding.
• Tight deadlines, with multiple and rapidly changing priorities.
• Interacting with internal and external stakeholders.
• Open office floor plan means noise and a regular flow of people around the office.
• Employee may be required to travel (overnight) as required.

• Workweeks are five days, Monday to Friday, 8 hours per day, starting at 0800, 0830 or 0900, as agreed upon between the employee and their manager.
• Minimum hours of work each week is 40, unless otherwise agreed to between the employee and their manager.
• Employee may be required to work additional hours, including weekends.