Receptionist

38 East Main Street, Welland, Ontario, Canada, L3B 3W3

full-time . November 13, 2024

Description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

The Receptionist will manage front office operations, including welcoming visitors, answering calls, scheduling appointments, and handling general administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities. The ideal candidate will have office administration experience and the ability to multitask in a fast-paced environment. If you're looking to grow your career in the insurance industry, this is a great opportunity to join a dynamic and expanding team.

What does the Receptionist do?

• Operate the head office telephone, transferring/forwarding calls to the appropriate person.
• Serve as the first point of contact for customers, answering general inquiries and providing information to the public.
• Act as a liaison, arranging, sending, receiving, and sorting correspondence between customers, branches, business partners, and external vendors.
• Collect, sort, distribute, and prepare incoming and outgoing mail.
• Listen to and respond to voicemails, forwarding them to the appropriate individuals when necessary.
• Answer general customer inquiries via telephone or email, and forward them to the relevant team member when required.

Does this sound like you?

• Confident with the use of Microsoft Office Suite (i.e., Outlook, Planner, Word, Excel, PowerPoint, SharePoint, etc.)
• Comfortable answering incoming calls, returning voicemails & responding to emails
• Potential to work on multiple projects/tasks simultaneously while prioritizing responsibilities
• Ability to build & maintain relationships through phone & email correspondence
• Potential to monitor & check work or information while demonstrating a concern for all areas involved
• Ability to navigate, evaluate & communicate information online or in a digital format
• Knowledge of office procedures & practices
• Strong attention to detail & customer service skills
• Active listener with excellent oral and written communication skills

Qualifications:

• Completion of secondary education diploma or equivalent
• Post-Secondary Education in business administration, office administration, or related field is an asset
• 1-2 years’ experience in business/office administration and/or customer service
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Planner, SharePoint, etc.)
• Insurance or Financial Services industry experience is an asset

What We Offer

• People-focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks’ vacation in year 1, 4 weeks in year 2
• Birthday day off
• Hybrid work from home / in-office environment
• Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10212.