Business Analyst - Level 3-Daily

Job title: Cash Management & SWIFT Monitoring Analyst
Location: Montreal, QC
Duration: 12 Months

• Your typical work schedule will be 35h/week in staggered hours (the starting position of monitoring will be from 11:30AM to 7:30PM).
• You will also be required to work some weekends (6 hours shift per day - around 16 weekends per year) with equivalent of days off.

Main Responsibilities

• Ensure the functional monitoring of SUPERVISION MONETIQUE (Payment Card transactions monitoring for Client Europe) and European Instant Payments.
• Follow working instructions for the monitoring tasks.
• Use the monitoring tools required for the activities.
• Based on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis.

(After 3 months in the team)

• Ensure the functional monitoring of Swift, Cash Management and banking services assets.
• Follow working instructions on the different activities.
• Use the monitoring tools required for the activities.
• Based on the working instructions, analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.

(After 3 months)

• Perform functional tasks to planned changes in collaboration with the IT teams.
• Participate and bring support to IT teams to validate in a functional way the planned changes on the infrastructure.

(After 3 months)

• Perform weekend shifts in an autonomous way: effective monitoring and incident management, support on IT changes.

(After 6 months in the team)

• Incident management: coordinate and monitor incidents.
• Identify, contact and coordinate key stakeholders to work on incidents and restore the service.
• Monitor crisis calls in case of major incident.
• Ensure the follow-up of the incidents to the different stakeholders and to the management.

(After 6 months in the team)

• Participate in monitoring projects and develop expertise on one of the business activities by having a role of SPOC for the CMCT Montréal Team towards the others CMCT teams around the world.
• Come onboard in the continuous improvement of operations.
• Contribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams.
• Proactively suggest improvements and new ways of working to the team to improve efficiency within the activities.
• Be part of the team: participate in daily meetings, share knowledge and feedback with your colleagues.

Key Skills And Qualifications

• In addition to a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills.
• She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alert and be able to take initiatives. The team is always available to help.

Training And Occupational Experience

• 2 to 5 years' experience either in the fields of IT or Application Support, banking operations/Client service or Client Management (call-center...), functional monitoring.
• A background in Cash Management and/or Swift would be considered a strong asset.
• University degree, preferably Bachelor in IT or Business Administration is a plus for the job.

Technical Skills

• Knowledge of ticketing tools (like JIRA, Service Now...).
• Basic knowledge of Information Systems and Technical/Functional architecture.
• Knowledge of financial messaging standards (SWIFT MT/MX...) is a plus.
• Knowledge of the European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures).

Decisive

• Knowing the organizational processes of the client (or at least the internal organization of a bank).
• Knowing the SWIFT and Cash Management Payment infrastructures on the market and at the client.
• Being able to manage functional and technical incidents based on standard processes.
• Knowing about the corporate Clients' channels (if possible, from the client).
• Having past experience in monitoring end-to-end financial flows.

Soft Skills

• Strong communication skills (writing and oral) in English and in French if possible.
• Client focus: Ability to analyze and understand internal business users and to bring them support.
• Analytical and information structuring skills.
• Troubleshooting: be able to take initiatives and problem solving.
• Stress resistance: responsiveness and capacity to prioritize your actions.
• Rigorous and accurate.
• Ability to collaborate (strong team player).
• Languages: French recommended and fluent in English.

Availability

• The team is part of a follow-the-sun model that is based on European activities.
• The team members are requested to work several weekends per year (around 16 weekends per year) and during public holidays. You get days off for each worked weekend or worked public holiday.
• During the week, the team members work in staggered hours (11:30AM - 07:30PM).