Restaurant Server

Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” The Restaurant Server is a true professional with a passion for food, wine, spirits and the entire food and beverage experience, which they dedicate to sharing with our guests by providing an exceptional dining experience.

Responsibilities:

• Ensure the highest guest satisfaction by providing consistent excellence of service and giving genuine personal attention.
• Professionally greet and welcome guests upon their arrival to the Restaurant.
• Project a pleasant and positive professional image to all guests at all times.
• Sell and up-sell menu and beverage items in a positive, professional manner.
• Deliver and present food items to guest tables.
• Buss and re-set tables.
• Perform opening, cleaning, and closing duties.
• Maintain a good working knowledge of the POS system and payment machines in order to provide efficient and accurate ordering and billing.
• Ensure all items are delivered in a timely manner.
• Maintain knowledge of restaurant menus, including features, kitchen glossaries, and techniques to deliver accurate information to guests, and self-educate about food and wine.
• Communicate effectively with guests, supervisors, and co-workers using appropriate etiquette and language, and work in cooperation with all colleagues, supervisors, and other departments to execute duties and responsibilities with due diligence.
• Have a good knowledge of Inn facilities and city attractions for the benefit of inquiring guests.
• Comply with the Inn at Laurel Point’s policies and procedures.

Qualifications:

• Minimum of 1 year experience in a fine-dining restaurant.
• Knowledge of wine service.
• Sincere desire to exceed guest expectations.
• Passion for food & wine.
• Ability to work well under pressure; high energy and self-motivation required.
• Ability to work without constant supervision.
• Strong communication skills.
• Must be enthusiastic and team-oriented.
• Must be personable and professional.
• Foodsafe Level 1 and Serving It Right certification.
• Must be able to lift 30 lbs on a regular basis.
• Flexible availability, including early mornings, evenings, and statutory holidays.
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity, and Stewardship.

Reports To: Restaurant Manager