Service Coordinator for Eastern Canada

Service Coordinator for Eastern Canada

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Gestionnaire Service

Your role and responsibilities

As the Field Service Project Manager, you will be joining a fast-paced business as part of the Eastern Canada Field services team. In this role, you will have an opportunity to work alongside experienced professionals within the field of electrical equipment service. You will gain exposure supporting the team and assist the greater organization in achieving its annual goals and objectives as an active participant. In this role, your responsibilities will include (but are not limited to):

1. Provide scheduling & coordination support to assigned projects through inquiry stage to final invoicing.
2. Open service projects in SAP.
3. Coordinate with the customer and ABB resources to schedule the work.
4. Complete the pre-job mobilization and HSE planning, with HSE supporting team.
5. Schedule resources, equipment/tools to perform job and provide handoffs so everyone is clear on their scope, duration, location and job number.
6. Working with the site job leader, coordinate the work to be performed in accordance with the proposal and job cost estimate.
7. Plan and request purchasing for material, internal services, and contractor services.
8. Plan, organize & track testing equipment needs and other tools.
9. Ensure final report, test sheets and recommendations for customer at the close of the job are completed promptly.
10. Provide commercial support to assigned projects through inquiry to final invoicing.
11. Interface with customers for initial or general enquiries.
12. This requires ability to review proposal and job cost estimate and validate with customer PO.
13. Ensure work scope gets fully completed and manage change orders with customer as appropriate.
14. Complete billing sheet and ensure billing accuracy.
15. Plan EHS & technical training.
16. Attend project coordination meetings as requested or required.
17. Work closely under the leadership of the Service Manager to learn ABB’s systems and methods.
18. Perform additional assignments and responsibilities as assumed or requested by supervision.

Qualifications for the role

• Electrical engineering technician or engineer.
• Must possess excellent computer skills.
• Positive customer service orientation, with both internal and external clients is required.
• Strong oral and written communications skills in French and the ability to apply appropriate communication techniques to various individuals.
• Strong interpersonal skills are required, demonstrating a consistent commitment and ability to work with diverse work groups and individuals.
• Self-starter with the initiative and energy to make things happen quickly.
• Bilingual French and English. French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported.