Intermediate/Senior Accident Benefits Advisor

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines.
• Handle Accident Benefits claims according to individual authority, knowledge, and expertise.
• Acquire investigative reports, independent medical examinations where appropriate, and statements from insureds/witnesses and other specialists as required.
• Educate customers and providers on any new auto reform changes.
• Ensure all aspects of the claim process are handled optimally and within company guidelines.
• Assist in resolving claims issues with respect to interpretations, legislation, and settlement negotiations.
• Ensure service levels and quality standards are met by approved specialists.
• Educate our insureds about the Premiere Healthcare network.
• Attend and actively participate in training and file clinic sessions.

What you’ll bring:

• College Diploma/Associate Degree or similar experience.
• 2+ years of Accident Benefits insurance claims handling experience (required).
• Large Loss experience is preferred.
• Post-secondary Education (College Diploma or Bachelor Degree) in a related field.
• CIP or working towards CIP is required for licensing.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to learn and adapt to a fast-paced environment.
• Good organization skills.
• Ability to adapt and work within various computer programs, databases, and software.

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• Support for your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.