Supervisor

About SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.

About Liquor Depot
Liquor Depot is a great place to work, with a friendly atmosphere. We provide our customers with a vast selection of specialty liquors, beers, and wines! Each person at Liquor Depot plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at Liquor Depot you can be sure you will be treated with the respect and support you need to be a success.

About The Role
We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team as Supervisor at our Liquor Depot Thickwood Location in Fort McMurray, AB. The Supervisor will train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Additionally, the Supervisor will provide leadership and direction of a multimillion-dollar business unit in partnership with the Store Manager, focusing on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participate in stocking and merchandising of the store; ensuring the store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities, and Accountabilities

People Management Skills

• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicate in a clear and concise manner to the team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customers to products when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in the absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market trends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customers from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point-of-Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly
• Complete end-of-day till reports
• Ensure the safe is locked at all times and deposits are secured

Day to Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure the department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure the store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in the absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in the absence of management
• Review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right, and other regulatory requirements and procedures are implemented and adhered to
• Maintain First-Aid, LP, and OHS Training
• Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adhere to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum 1-year experience in a retail environment
• Minimum 1-year supervisory experience (preferred)

Education

• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of a large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?
At Liquor Depot, we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization, providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply now!

Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates; however, we will be contacting only those that are selected for the next steps in the hiring process.

Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse, and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages, and abilities.

Job Type: Full-time

Work Location: In person