E-learning instructional designer/developer

The Opportunity

This is a key role within the Training and Development team, and we are looking for someone with the knowledge and passion to design and develop engaging and effective online learning solutions. The Instructional Designer/Developer will build strong relationships within Manulife while collaborating with subject matter authorities from across the organization. The audience (advisors) we support will require the successful candidate to be proficient with online delivery methods. They will need to be self-motivated, resourceful and thrive in a rapidly changing environment.

Our ideal candidate will be client-focused with an educational background in Adult Education/Training. The successful candidate must have a strong capacity for retaining information and be very capable of working independently.

Responsibilities:

• Conduct needs analysis using sound design principles to identify and define training needs
• Design and script detailed storyboards for the development of interactive online learning modules
• Work closely and collaboratively with Instructional Designers and Curriculum Developers to design storyboards, determine the best delivery method, and share vision
• Design training solutions that meet the needs of the adult learner, writing and editing content; testing solutions for readiness and usability
• Develop engaging learning materials using a variety of tools and products
• Provide expert direction on the visual design of a storyboard or other learning resources
• Build e-learning courses that are professional, interactive, and creative, while applying standard processes in adult learning and instructional design
• Apply AODA requirements to e-learning programs
• Analyze test results, evaluations, and reports to determine trends and respond with follow-up training/information where required. Identify and troubleshoot moderate to complex problems
• Implement the CE Learning strategy
• Implement the project pipeline strategy
• Collaborate with and support fellow Instructional Designers and Curriculum Developers
• Work closely with internal clients to understand business and individual training needs
• Build strong working relationships with key team members to anticipate needs and build engaging learning solutions
• Develop project schedules and agree upon delivery dates for projects, including detailed client communication
• Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D team
• Remain current in industry innovations, design standards and copyright laws
• Complete clerical duties, routine documentation, and administrative tasks
• Formulate formative and summative assessments through reviewing audio recordings, presentations, and scripted content

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Challenges:

• Ability to adapt curriculum to meet the needs of a diverse audience
• Ability to produce high-quality deliverables with short deadlines
• Ability to handle multiple projects effectively

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

Location: Waterloo, Ontario

Work Schedule: Hybrid

Salary Range: $57,675.00 CAD - $96,125.00 CAD

If you are applying for this position outside the main region, please write to recruitment@manulife.com for the salary scale corresponding to your area. Salary varies based on local market conditions, geography, and relevant job factors such as knowledge, skills, qualifications, experience, and education or training. Employees also have the opportunity to participate in incentive programs and earn performance-related compensation.

Manulife offers eligible employees a wide range of customizable benefits, including medical care, dental care, mental health services, vision care, short-term and long-term disability, life insurance, adoption, surrogate care, and urgent medical care programs, as well as employee and family assistance programs. We also offer eligible employees various retirement savings plans (including pension plans and an international stock ownership program with employer matching contributions) and resources for education and financial advice. Our generous paid leave program in Canada includes holidays, annual leave, personal leave, and sick leave, and we offer the full range of statutory leaves required by law.