E-Commerce Specialist

Company Overview:

Matrix Motor Distribution, founded in 2019, is a Canadian leader in innovative off-road and electric vehicles, providing high-performance ATVs, UTVs, electric golf carts, and mobility scooters for both recreational and commercial use. Serving outdoor enthusiasts and eco-conscious consumers alike, Matrix Motor Distribution is committed to quality, durability, and sustainability. With a dedication to innovation and exceptional customer experiences, we ensure customers receive excellent support and memorable experiences with our products.

Job Description:
As an E-Commerce Specialist, you will play a crucial role in ensuring the efficiency of our online store and managing our product inventory. This position will oversee all aspects of e-commerce inventory, including stock monitoring, data entry, order fulfillment, and online product management. This is a perfect opportunity for someone who thrives in a fast-paced, collaborative environment and has a strong eye for detail.

Responsibilities:

• Website and Product Management:
  • Ensure seamless functionality, user experience, and design for an optimal e-commerce shopping journey.
  • Maintain and update product listings with accurate descriptions, images, and pricing to enhance appeal and SEO.
• Marketing and Sales Strategy:
  • In collaboration with the Marketing Team, develop and execute online marketing campaigns (SEO, SEM, email, social media, paid ads) to drive traffic and sales.
  • Monitor and refine strategies to improve click-through rates, conversions, and sales performance.
  • Leverage digital marketing tools, such as Google Ads/Meta Ads, to boost online visibility and attract new customers.
• Customer Experience and Support:
  • Enhance the user experience through traffic analysis, customer feedback, and optimizing product pages.
  • Address and resolve customer inquiries related to orders, product issues, or technical site challenges.
• Data Analysis and Reporting:
  • Track key website metrics (e.g., traffic, conversion rates, AOV, bounce rates) to identify improvement opportunities.
  • Generate and present reports on sales, campaign results, and KPIs with actionable insights for management.
  • Use analytics tools to drive performance optimizations across all e-commerce channels.
• Inventory and Order Management:
  • Collaborate with inventory and fulfillment teams to maintain stock accuracy, timely order processing, and efficient delivery.
• Technological and Platform Management:
  • Oversee e-commerce platforms (e.g., Amazon, eBay), ensuring functionality and resolving issues as needed.
  • Stay informed on e-commerce trends and technologies to recommend updates and performance-enhancing tools.

Desired Skills & Experience:

• Experience with multi-channel e-commerce (e.g., Amazon, eBay, Walmart) and marketplace management.
• Familiarity with inventory management systems and order fulfillment workflows.
• Experience in conversion rate optimization (CRO).
• Familiarity with e-commerce analytics tools.

Personal Attributes:

• Strong attention to detail.
• Problem-solving mindset with a focus on results.
• Adaptability and ability to thrive in a fast-paced, constantly changing environment.
• A passion for e-commerce and staying updated on industry trends and best practices.
• Highly motivated with a strong drive for personal and professional success.

Qualifications:

• Experience:
  • Minimum of 3-5 years of hands-on experience in e-commerce management preferably in a B2C environment.
  • Minimum of 1-2 years in digital marketing and inventory management (preferred).
• Platform Expertise:
  • Proficient in using major e-commerce platforms (e.g., Amazon, eBay). Experience with third-party integrations (payment gateways, shipping solutions, etc.) is a plus.
• Digital Marketing Knowledge:
  • Solid understanding of digital marketing strategies including SEO, SEM, email marketing, paid social, retargeting, and content marketing.
• Analytical Skills:
  • Strong data analysis skills. Proficiency with web analytics tools (Google Analytics) to track performance and generate actionable insights.
• Project Management:
  • Ability to manage multiple projects simultaneously and meet deadlines. Strong organizational and time management skills.
• Customer-Centric:
  • A deep understanding of customer behavior and a passion for enhancing the online shopping experience.
• Communication Skills:
  • Excellent written and verbal communication skills. Ability to work collaboratively across teams and effectively present ideas and results to stakeholders.
• Education:
  • Minimum 2 year college diploma (required).
  • Bachelor’s degree in Marketing, Business, or a related field (preferred).

Benefits & Perks:

• Competitive salary based on experience.
• Paid time off (PTO).
• Professional development opportunities.
• Collaborative and innovative work environment.

Job Types: Full-time, Permanent

Pay: $55,271.00-$94,642.00 per year

Flexible language requirement: French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Application deadline: 2024-11-17
Expected start date: 2024-11-18