E-Comm Trading & Web Merch Specialist

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Ecommerce Web Merchandising Specialist is primarily responsible for utilizing our core systems including Salesforce Commerce Cloud / SFRA, Content Square, Einstein, and Adobe Analytics to flawlessly execute our online trading strategy and continuously optimize the consumer journey while maximizing sales on the US website.

The ideal candidate is a site merchandising expert with solid experience owning and driving category performance to meet the financial targets of the business. They will have in-depth experience analyzing and interpreting data to drive strategic optimizations to the customer journey, including but not limited to: understanding customer entry points, adjusting customer journeys, building out testing plans and ideas. They will have a keen understanding of the digital tactics required to drive revenue and margin in eCommerce. In addition, they will have experience managing site catalogs, navigation, taxonomy, campaigns, and dynamic merchandising such as SEO, sorting rules, onsite search, and product recommendations. They will also have an extensive technology background and interest that allows them to stay ahead of innovation within the digital commerce space.

Your Role as an E-Commerce Trading & Site Merchandising Specialist, CA:

• As a category owner, you will be expected to develop and execute a comprehensive category strategy aligned with Pandora’s overall business objectives. Identify customer behavior, market trends, and competitive landscape to drive category growth and differentiation.
• Drive revenue growth through effective planning, execution, and optimization of ecommerce initiatives. Analyze sales data, monitor key performance indicators (KPIs), and identify opportunities for growth and improvement.
• Analyze and report on daily / weekly / quarterly category and site performance to provide recommendations for actionable optimizations, documenting results, and sharing best practices.
• Manage the Salesforce Commerce Cloud / SFRA Business Manager ecommerce platform, partnering with other site merchandising specialists to execute the day-to-day site merchandising and trading tasks as well as executing campaign activations on the Pandora US site.
• Optimize navigation, sorting, PLP filters/search refinements and onsite search identifying opportunities; drive changes based on internal customer behavior, external search, and competitive insights.
• Strategize, optimize and execute the activation of new product launches and approved campaigns in line with the Americas and Global guidelines.
• Optimize onsite search performance weekly and reduce no search results.
• Optimize product sorting within categories as well as search results pages.
• Drive strategic initiatives to create a seamless customer experience. Work closely with Testing & Personalization team to execute and iterate on A/B tests to optimize and personalize the consumer journey.
• Think like a customer: Continuously improve the online customer experience by analyzing customer behavior, conducting user testing, and implementing enhancements to increase conversion rates, reduce bounce rates, and improve customer satisfaction.
• Partner with agency and global team to develop and execute SEO strategies.
• Coach the team members on SFCC Business Manager, and share knowledge & key insights, platform releases & functionality with the wider team.
• Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally. Align on key initiatives and responsibilities.

Craft your career with us if you have:

• 3 – 5 years’ proven experience in site merchandising or category management.
• 1-3 years experience in Salesforce Commerce Cloud (formerly Demandware) / SFRA Business Manager.
• Deep understanding of site merchandising KPIs and optimization strategies.
• Proficient in web analytics tools. Content Square, Adobe Analytics, or similar BI tools preferred.
• Strong understanding of UX principles and best practices.
• Salesforce Commerce Cloud / SFRA Business Manager experience required.
• Adobe Analytics experience (or similar, Google Analytics) required.
• Content Square experience is preferred.
• Must be analytical and data driven. Analyze data quantitatively & qualitatively, and use customer behavior data and metrics to back up assumptions and identify opportunities.
• Experience with SEO, Internal and External Search optimization, and A/B testing is required.
• Strong attention to detail and quality of work, excellent organizational and project management skills.
• Must be able to perform well in a deadline-driven, rapidly changing environment.
• Ability to develop and execute strategic plans and initiatives.
• Strong communication and collaboration skills. Ability to work cross-functionally.
• Self-motivated, pro-active and results orientated.
• Strong verbal, written and PowerPoint presentation skills.
• Quick learner and adapt to a professional and high-performance work environment.
• Adaptability and Continuous Learning – the landscape is continuously evolving, as a member of the Ecommerce team you should be adaptable and open to learning new technologies, industry trends, and best practices – keeping up with the latest advancements and staying ahead of competitors.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.