DONOR ENGAGEMENT COORDINATOR

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams - the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety - and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions. The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

NAC Foundation
The National Arts Centre Foundation raises funds to support the National Arts Centre’s work in performance, creation and learning across Canada. Since its founding in 2000, the NAC Foundation has raised over $150 million to enrich the lives of Canadians through the performing arts and champion our country’s artists, students and educators.

Job Number: J0325-0770

Job Title: DONOR ENGAGEMENT COORDINATOR

Employment Type: Full-Time continuing

Job Category: Development

Open Positions: 1

Posting Date: March 24, 2025

Closing Date: April 27, 2025

Working Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Job Reports To: Director of Donor Engagement

Reporting to the Director of Donor Engagement, the Donor Engagement Coordinator will play a key role on the Annual Giving team which manages a membership program for 5,500 donors. We are looking for someone who is fully bilingual (English and French) and experienced in donor service and digital platform management to ensure a smooth and positive experience.

Key Duties

1. Donor engagement;
2. Personally renew Donors’ Circle memberships, using a multi-channel approach including mail, email, phone and in-person;
3. Provide administrative support to the Annual Giving team, including support for mail and email campaigns, updating payment methods and timely tax receipting and stewardship;
4. Work with the Annual Giving team to envision and execute new campaigns and initiatives;
5. Support bilingual ticketing concierge services and delivery of donor benefits, including parking reservations and donor events;
6. Provide general assistance to donors via phone, email, and in-person;
7. Donor communications;
8. Build and deploy emails for donor engagement, donor events and stewardship using Engaging Networks, Prospect2 and/or other CRM programs;
9. Support with mail-outs and campaigns;
10. Support with pulling reports and analysis across digital platforms, from Raiser’s Edge to email marketing.

Skill Requirements

1. 1-3 years of experience and/or education in annual giving, digital fundraising, or direct response campaigns in a nonprofit setting;
2. 1-3 years of experience working directly with patrons and donors in person, via phone and email;
3. Fluently bilingual in French and English with excellent written and verbal communication skills in both official languages;
4. Exceptional interpersonal skills: highly patient, approachable, and responsive to donor needs, with a natural ability to build strong relationships;
5. Proven experience with CRM and email marketing;
6. Comfortable working with, learning, and adopting new digital platforms;
7. Solid organizational skills with the ability to manage and prioritize a variety of projects and activities simultaneously;
8. Strong attention to detail, precision and adaptability in a dynamic work environment;
9. Passionate about being part of an organization that actively values diversity, equity, inclusion, and reconciliation.

Additional assets

1. Experience in the arts and cultural sector is an asset;
2. Familiarity with Raiser’s Edge NXT, Engaging Networks, Archtic and/or Tessitura is an asset.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

While we appreciate all applications, only those selected for an interview will be contacted by us.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.