Document Advisor (Print Production)

City: Halifax

State / Province: Nova Scotia

Country: Canada

Department: Service Delivery

Date: Friday, June 21, 2024

Working time: Full-time

Ref#: 20033504

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Associate

Currency: CAD - Canada - CA

Annual Base Salary:

Minimum: 28,860

Maximum: 57,720

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

About Xerox Holdings Corporation:

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.

Responsibilities:

• Operate digital print equipment – Black & White and Color Copiers / Printers
• Understanding of workflow tools such as Free Flow and/or Fiery
• Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)
• Point of contact to receive customer requests, provide estimates, schedule, and track print production requests
• Perform basic quality inspection before, during and after output of each production run
• Track and store jobs as customer requires for reuse at a future date
• Maintain reporting logs and information for billing purposes
• Wrap, pack, label, and ship finished product if applicable
• Maintain appropriate supply inventory levels
• Problem solve basic issues to complete digital print production, delivery, and output requirements
• Ability to lift up to 50 pounds
• Attention to detail to allow for accurate balancing of files
• Ability to follow written instructions for processing different types of jobs
• Ability and willingness to learn and develop
• Overall Project Management - Manages smaller, simple projects independently, manages complex projects with support from Service Delivery Manager
• Reviews job specifications for accuracy and full understanding
• Reviews supplier to ensure we have the proper suppliers on the list for the job.
• Works with Client/Account team to determine requirements and manage suppliers effectively
• Works with Suppliers and Account team to provide solutions and support
• Works with suppliers and internal stakeholders to make sound buying decisions which drive increased client value, high customer satisfaction and enhanced margin
• Reviews job specifications for full understanding of the project. Providing timely and accurate estimating service that meets SLA requirements and delights the customer
• Determines potential suppliers to quote jobs (on appropriate technology/print devices)
• Manages the quote and award process
• Manages margins on procurement to ensure that we meet and exceed company’s and client’s expectations regarding cost savings and profitability
• Analyzes proof(s) for content, production challenges and concerns

Required Skills:

• Excellent communication skills (oral and written)
• Intermediate use of MS Office, Adobe and other relevant software
• Ability to multitask and work with minimal supervision
• Knowledge of print production including specific industry or application specific experience
• Relationship building skills
• Developing IT skills, possesses an ability to use existing and new technologies.
• Ability to prioritize and ensure execution of tasks
• Strong attention to detail
• Recognizing and communicating key information
• Able to operate effectively in a virtual team environment

Experience:

• 1-2 years’ experience in a Digital Print Shop and Customer Service environment
• 2-3 years’ experience in the Print Industry in the procurement field (preferred)