District Operations Manager

Introduction

Are you an experienced leader who can inspire, motivate and grow our team members to be the best they can? Are you looking to work for a growing, innovative company with fun products, happy customers, great coworkers and involved owners? Yeh? Then read on!

We’re looking for a District Operations Manager to oversee our 3 locations and 60+ team members.

In other organizations, this role might be called a District Manager or Area Manager.

About Laser City

We’re Laser City, a small, but growing, chain of entertainment centers in Alberta. Our locations offer Laser Tag, Mini Paintball, eSports and more, to thousands of customers every week.

Learn more about us at lasercity.ca

About The Role

The Operations Manager is responsible for making sure our fun filled product is delivered up to our standards - by supporting our managers to make sure we have the right people in the right place at the right time. And of course, making sure we have the right tools and skills to do that!

They directly manage 3 General Managers and 3 Assistant Managers, and indirectly manage 60+ part-time staff.

This position reports directly to the owners (Brittany and Rob) and works closely with them day-to-day.

Unlike many similar roles in retail or hospitality, this role isn’t directly responsible for achieving sales goals or dealing with massive inventories. The Ops Manager gets to focus almost all of their energy on helping and developing their teams, improving processes and ensuring we are delivering amazing customer experiences.

People Leadership Responsibilities

• Lead the Operations team, consisting of managers and hourly staff who deliver our products.
• Coach, mentor and develop managers and part-time staff.
• Oversee and assist in hiring of part-time staff, including screening, interviewing, offers, forward planning, etc.
• Lead meetings including weekly location meetings and 1-on-1s.
• Maintain company culture through coaching, staff events, training, etc.

Operations Responsibilities

• Back-fill for GMs as required (vacations, vacancies, etc).
• Provide on-call support to managers for in-progress situations.
• Oversee inventory levels.
• Investigate and follow-up on negative customer experiences.
• Update data for reporting (NPS, KPIs, etc).

Facilities Responsibilities

• Regularly visit locations to ensure our standards are being upheld. This involves traveling to Calgary for a few days 6-8 times a year at a minimum.

Other Details

• This role requires full time hours, including some weekends, evenings and holidays.
• We imagine about 25% of your time will be spent working on weekends throughout the year.

The successful candidate will have experience managing their own schedule and adjusting it for the cyclical needs of the business.

Who would be awesome in this role

Experience & Skills:

• 3+ years of experience managing multi-unit locations or multiple departments.
• 3+ years being a General Manager in retail or hospitality setting.
• Have held an Operations Manager or District Manager role before.
• Have managed, coached and trained managers.
• Are well versed in Hiring, Firing and Discipline.
• Interacting with suppliers and contractors.
• Comfortable with technology.
• Drivers License and vehicle.
• Have managed a younger part time team (many of our employees are in their early 20s).

Personality:

• High EQ and Empathy: You take a coaching view point and use teachable moments to evolve your team. You take the time to understand the position and viewpoint of everyone you work with.
• Excellent Communication Skills: Whether written, in-person, via video calls or Slack, you know how to both listen and be heard.
• Sometimes you have to have difficult conversations and make difficult decisions.
• Observant: You notice the small things and will make a note of them, action them, and recalling them as needed.
• Enjoys kids and families: Our customers are primarily families with kids, so if you don’t like kids, this might not be the role for you.

Bonus Things:

• Experience managing stores that are not local to you (in another city, etc).
• Experience with “lean” systems.
• Experience with the EOS system.
• Experience with Servant Leadership.

What’s in it for you:

• $65-85k salary.
• Health, dental and vision benefits.
• Company provided cell phone and laptop.
• Free Laser Tag of course.

Next Steps:

If this role sounds like a fantastic fit for you, then we want to talk to you! Please apply with the link below, and mention if you are a cat or dog person. Although we do have a dog in the office, we are fine if you are a cat person too. We just want to know that you’ve fully read the ad!

We thank everyone for applying, only those that are moving to the interview stage will be contacted.

Zap Zap!