Disability Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The role focuses on providing support in delivery and coordination of various social programs.

Accountabilities

The incumbent may perform all, some, or similar range of duties.

Social Services Support Work

• Provides support and coordination in the delivery of designated social programs.
• Provides support in planning and implementation of approved activities within social services setting.
• Provides support in the delivery of designated activities within social services setting.
• Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress.
• Tracks statistics and compiles basic reports on programs and activities when required.
• Accurately records and reports any relevant information.
• May assist with schedule organizing and client records maintenance.
• Consistently demonstrates respect and empathy for all clients.

Other Responsibilities

• May assist with client intake and basic statistics completion.
• May assist with crisis intervention.
• May provide assistance to Case Workers and act as a liaison between Case Workers and their clients in connection to administrative tasks and general coordination.
• May contact medical, legal, tribunal and court offices as necessary to obtain necessary information at the direction of the manager.
• May accompany clients to medical, legal, tribunal and court offices as necessary.
• Maintains availability for personal, practical, and moral support.

Performs other work-related duties as assigned.

Critical Relationship Management

Internal: MU leaders and staff, clients and their family members, volunteers.
External: Might have to communicate with community members, police, and agencies.

Managerial/Technical Responsibilities

Reports directly to the Community Service Coordinator.
Direct reports: none.

• May show others how to perform certain procedures.

Financial And Material Management

• Minor material responsibility (occasionally receiving and ensuring proper use of materials, some limited access to confidential information).
• May be accountable for operating and/or maintaining specialized equipment.
• The incumbent will not be involved in receiving, handling or disbursements of funds.
• The incumbent has no input into the annual budget.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• The incumbent’s work environment is typically in a facility or office setting.
• The incumbent will work under the following disagreeable conditions:
• Isolation
• Monotony
• Odors
• Dealing with challenging behaviours
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
• Physical attacks by others
• Exposure to infectious diseases
• Sharp objects
• Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 20 pounds.
• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications And Certifications

• Completion of a high school diploma plus a formal certificate program or specialized courses of one year is required.
• CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.
• Requires First Aid Certificate.
• Police Clearance, Drivers license.
• Ability to Swim, Clean driver's abstract and 2M liability Auto Insurance.

Experience And Knowledge

• The incumbent must have two years of related experience.

Skills And Capabilities

• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Patience and ability to deescalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem solving skills.
• Team player.
• Organized and attentive to details.

Compensation

The target hiring range for this position is $25.29 to $31.62 with a maximum of $37.94.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.