Disability Case Manager

• Job category: Case Management/Rehabilitation Specialist

Group Life & Disability Claims/Permanent/Toronto or Montreal preferred but open to rest of Canada/Remote or Hybrid/Desired start date: As soon as possible/ Status: Permanent

Do you want to make impactful decisions daily? Would you like to work with a passionate team in a challenging environment? Are you curious and love to learn something new every day? We are looking for a Disability Case Manager to join our close-knit team!

Reporting to the Manager, Group Life and Disability Claims, you would be responsible for processing short and long-term disability claims to determine if the participant is eligible for disability benefits while relying on necessary medical reports as well as related policies and procedures.

More specifically, you will:

1. Assess disability claims and determine eligibility for benefits via telephone interview while considering medical information and contractual provisions, as well as pursuing additional information to make a sound decision;
2. Conduct detailed telephone interviews to obtain pertinent medical and non-medical information;
3. Develop and execute a case management plan;
4. Assess and identify non-medical factors and functional limitations that may influence the duration of disability and facilitate the return to work in collaboration with a rehabilitation team;
5. Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed;
6. Communicate with policyholders, participants, health professionals, and other service providers as well as various levels of government in writing, by email, telephone, and fax. The Case Manager must also manage difficult calls with dissatisfied and potentially irate callers;
7. Maintain the participant’s file in the system;
8. Provide assistance with special projects.

Your career path looks like this:

Post Secondary education (nursing and health profession or related field) and 2 to 3 years of related experience;

Advanced knowledge of French and English is required, as you will handle requests from both French-speaking and English-speaking clients and medical professionals. You will collaborate in both languages multiple times per day.

Customer service-oriented with excellent communication skills.

Well organized with strong analytical skills, excellent problem-solving ability, and ability to work with minimal supervision;

Positive attitude and the ability to work well in a fast-paced and demanding work environment with multiple deadlines.

Adaptability and flexibility are necessary in this role;

Ability to work in a multifunctional team environment;

What would be an asset:

• Knowledge of occupational health & safety and medical terminology
• Long Term Disability Case Management experience

You wish to grow your career in a stimulating environment where you can apply your analytical and client service skills? Apply today!

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Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

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Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

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