Director, Signature Experiences (Travel Product)

Director, Signature Experiences (Travel Product)

Canada

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

The Director, Signature Experiences will spearhead the development and execution of Kensington Tours’ Signature Experiences initiatives. This role encompasses full-cycle leadership from sourcing and business development through to product integration and account management. Signature Experiences are our premium, often exclusive services designed to elevate customer experiences through unique, hard-to-find, or elevated tours and events that surpass typical offerings and outshine our competition.

Key Responsibilities:

• Lead the end-to-end process of Signature Experiences initiatives, including concept ideation, sourcing, product development, and integration.
• Identify and pursue new business opportunities and partnerships that align with Kensington Tours’ standards and innovative approach to travel.
• Work closely with the Product and Itineraries teams to seamlessly integrate exceptional experiences into our travel portfolio.
• Manage key accounts, ensuring that bespoke experiences meet and exceed client expectations.
• Collaborate with Marketing and Sales teams to effectively promote these unique experiences.
• Conduct market research to stay ahead of industry trends and competitor offerings, ensuring Kensington Tours remains at the forefront of the travel industry.
• Drive continuous improvement of the Signature Experiences, incorporating feedback and insights from clients and internal stakeholders.

Qualifications:

• Proven experience in product management, tour operations, or a similar role within the travel industry.
• Strong business development and relationship management skills.
• Exceptional leadership abilities with experience leading cross-functional teams.
• Innovative thinker with a track record of executing unique and successful travel products.
• Excellent communication and negotiation skills.
• Ability to manage complex projects and multi-task effectively.
• Deep understanding of the luxury travel market and customer expectations.