Director, Secured Lending & Mortgages - Tangerine

Requisition ID: 214293

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

• Define the growth and retention strategies for the secured lending businesses, aligned with the Bank’s vision and strategy.
• Establish a product management framework encompassing product strategy, financial and product performance measurement, process and technology oversight and client experience.
• Determine and manage the key performance and risk indicators, including establishing departmental goals, projects and operational initiatives aligned with key business objectives.
• Define a capability roadmap for sales and servicing activities and partner with technology, operations, and vendors to achieve it.
• Own overall P&L and drive analysis and action to meet financial targets and optimize product performance.
• Collaborate with key internal stakeholders across the Bank to deliver effective acquisition, engagement, and risk management plans that will profitably grow the lending business.
• Collaborate with Credit Risk to deliver on business objectives and manage risk within appetite.
• Influence the end-to-end client value chain and cross-functional initiatives to continually improve usability and client satisfaction.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates their team.
• Understand and comply with the Regulatory Compliance Framework including OSFI B-20, FCAC Guidelines, the Anti-Money Laundering/Anti-Terrorist Financing and Sanctions Policy and all AML related policies, procedures, and controls within the department.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Education/Experience

• University degree in business administration, commerce, or strategy.
• 5-10 years of leadership experience, preferably including leading customer-facing and servicing teams.
• 10+ years of financial services experience, preferably including mortgage experience across functions and channels (direct and broker).
• Strong knowledge of mortgage processes, regulatory environment, and competitive landscape.
• Prior experience developing business strategies and roadmaps.

Knowledge/Skills

• P&L management.
• Strong analytical skills.
• Ability to work across cross-functional teams and collaborate effectively in a dynamic environment.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.
• You belong here, we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.