Director, Resource Management

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

About Us:

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

Job Description

The Director, Resource Management is a strategic leader role responsible for optimizing the allocation of creative talent, managing workflows, and ensuring efficient resource utilization within our internal creative agency. This role plays a crucial part in aligning creative capabilities with major marketing initiatives through the creation of project plans, fostering collaboration, and maximizing the agency's creative output. This role will help organize the project through dependencies, major milestones and stakeholder check-ins, in addition to coordinating input from all contributing parties. In partnership with internal stakeholders, this role will help advance marketing initiatives from conception through to execution.

The Director, Resource Management will support our internal creative agency (Loblaw Agency) and the Social Media Centre of Excellence. This role will report directly to the Sr. Director, Agency Operations & Resource Management and indirectly to the Sr. Director, Social Media COE.

What you’ll do:

Resource management

1. Lead a team of resource managers/specialists, who strategically allocate creative personnel to projects based on skillsets, project requirements, and team availability.
2. Balance workloads across different creative teams to ensure optimal resource utilization and timely project delivery. Monitor project pipelines to identify potential resource constraints and proactively address capacity challenges.
3. Collaborate with brand managers and agency operations leads to serve as a bridge between creative teams and project stakeholders to assess resource needs and align with project timelines.
4. Develop and implement processes to streamline creative workflows, enhancing efficiency and minimizing bottlenecks.
5. Continuously evaluate and improve resource management processes to align with industry best practices and agency goals.

Annual scoping and forecasting

1. Lead annual and ongoing resource planning and budgeting, in collaboration with Finance teams on cost reallocations and assist with finance specific asks as it impacts resource costs (forecasts, budgeting, billing, etc).
2. Analyze historical data and project pipelines to forecast future resource needs and anticipate potential gaps.
3. Develop and maintain reporting mechanisms to track resource utilization, project efficiency, and team performance (FLOAT). Contribute insights to budgeting and resource planning discussions to support strategic decision-making.
4. Introduce new tools or methodologies to enhance visibility into resource allocation and project tracking.

Contractor recruitment and management

1. Support Hiring Managers with onboarding contractors across Loblaw Agency and Social Centre of Excellence.
2. Manage vendor/freelance sourcing, onboarding (ATS and vendor procurement).
3. Oversee contractor onboarding & contract administration: Manage the contractor onboarding process, ensuring all necessary paperwork (contracts, NDAs, etc.) is completed accurately and in a timely manner.
4. Maintain a centralized database of contractor agreements, rates, and contact information.
5. Track contract start and end dates, and initiate renewals or terminations as needed.

What you’ll need:

1. Bachelor's degree in Business, Marketing, Communications, or a related field; Master's degree is a plus.
2. Significant experience (8+ years) in resource management, project management, or related roles within a creative agency setting.
3. Strong leadership and team management skills, with a track record of effectively guiding and developing creative teams.
4. Excellent organizational skills, attention to detail, and ability to manage complex project pipelines.
5. Exceptional communication and interpersonal skills to collaborate with diverse stakeholders.
6. Familiarity with project management software (Workfront), collaboration tools, and resource management systems.
7. Strategic thinking and problem-solving abilities to navigate dynamic resource demands and project challenges.
8. Creativity and innovation mindset, with the ability to introduce process improvements and streamline workflows.
9. Analytical skills to interpret data and insights for resource planning and reporting purposes.
10. Experience in creative processes, design principles, branding, and marketing concepts.
11. Proven ability to thrive in a fast-paced environment while maintaining a positive attitude.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.