Director, Quality, Safety, and Risk Management

Director, Quality, Safety, and Risk Management

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Job Number: J0425-0104
Job Title: Director, Quality, Safety, and Risk Management
Job Type: Permanent Full Time
Union: Non-Union
City, Province, Country: Lindsay, Ontario, Canada
Department: Quality
Open Positions: 1
Date Posted: April 4, 2025
Closing Date: April 10, 2025

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary
Ross Memorial Hospital (RMH) is seeking a transformative leader for the position of Director, Quality, Safety, and Risk Management. In collaboration with the Senior Leadership Team, the Director will support the advancement of RMH’s Strategic Directions by promoting a culture of accountability, continuous improvement, and excellence. The successful incumbent will lead the departments of Quality and Patient Safety, Patient Relations, Professional Practice and Interdisciplinary Education, Pharmacy, Infection Prevention and Control, and Clinical Informatics. Reporting to the VP of Clinical Services, the Director is accountable for the corporate quality, safety, and risk management systems, professional practice and workforce competency strategy, engagement and patient and family experience.

To excel in this role, the Director will establish interdisciplinary networks and relationships with regional partners, Ontario Health tables, academic institutions, and community agencies that support RMH’s mission of providing exceptional care. Operationally, the Director is accountable for achieving the service and financial priorities set by the organization, budgetary management and capital planning, effective and ethical leadership, and promoting RMH’s corporate values.

Essential Qualifications
To be successful in this role, you will be a strategically focused change leader with advanced planning and organizational skills. You will also possess a collaborative leadership style with exceptional communication skills that will enable you to promote and maintain an interdisciplinary network and relationships with community groups, and external agencies as they relate to the portfolio.

You will lead and engage an interdisciplinary team to achieve patient-focused quality care, service excellence and build leadership capacity at all levels. You will have strong understanding of the impact and health care challenges related to the program areas. You will have experience in at least one of the focused areas of Quality and Patient Safety, Patient Relations, Professional Practice, Interdisciplinary Education, Pharmacy, IPAC or Clinical Informatics.

In addition, you will have at least 5 years' of recent hospital leadership experience and possess a Master's degree in health, business or epidemiology.

Hours of Work
Hours of work for the Director position are 37.5 hours/week, Monday to Friday. As a director, you will also be scheduled on a on call rotation that includes nights and weekends.

Employment Equity
Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.